{"id":799,"date":"2026-10-20T09:05:16","date_gmt":"2026-10-20T08:05:16","guid":{"rendered":"https:\/\/userswp.io\/documentation\/article\/userswp-emails-notifications-faq\/"},"modified":"2026-10-20T09:05:16","modified_gmt":"2026-10-20T08:05:16","slug":"userswp-emails-notifications-faq","status":"publish","type":"gd_place","link":"https:\/\/userswp.io\/documentation\/article\/how-tos\/userswp-emails-notifications-faq\/","title":{"rendered":"UsersWP emails and notifications FAQ"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Answers to common UsersWP questions about emails and notifications. Click a question to open the answer.<\/p>\n\n\n\n<div class=\"wp-block-blockstrap-blockstrap-widget-accordion accordion mb-3\">\n<div class=\"accordion-item\" id=\"heading-customize-translate-emails\"><h2 class=\"accordion-header\"><button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-customize-translate-emails\" aria-expanded=\"true\" aria-controls=\"collapse-customize-translate-emails\">How do I customize or translate the UsersWP emails?<\/button><\/h2><div class=\"accordion-collapse collapse show\" id=\"collapse-customize-translate-emails\" aria-labelledby=\"heading-customize-translate-emails\" data-bs-parent=\"\"><div class=\"wp-block-blockstrap-blockstrap-widget-accordion-item accordion-body pb-0\">\n<p class=\"wp-block-paragraph\">Each email&#8217;s subject and body can be edited in UsersWP &gt; Emails, under User Emails and Admin Emails, where you can also switch single emails off. The Email Options tab has the sender name and address, the email type (HTML or plain text), a logo, colours and a preview link.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To change the layout beyond that, copy the template you need from <code>wp-content\/plugins\/userswp\/templates\/emails\/<\/code> to <code>your-theme\/userswp\/emails\/<\/code> and edit the copy. Plain text versions are in the <code>plain<\/code> folder.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Leave placeholders such as <code>&#091;&lt;span&gt;&lt;\/span&gt;#login_details#&#093;<\/code> and <code>&#091;&lt;span&gt;&lt;\/span&gt;#login_url#&#093;<\/code> as they are, because they are replaced when the email is sent. The text <code>&#091;&lt;span&gt;&lt;\/span&gt;#login_details#&#093;<\/code> puts in, like the account activation message, comes from the plugin&#8217;s language file, as do the form error messages, so translate those with the other plugin strings. Text you typed into the email settings is not in the language file, so write it in your own language there. See <a href=\"https:\/\/userswp.io\/documentation\/article\/how-tos\/how-to-translate-or-localize-userswp\/\">How To Translate Or Localize UsersWP<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"accordion-item\" id=\"heading-translate-forgot-password-email\"><h2 class=\"accordion-header\"><button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-translate-forgot-password-email\" aria-expanded=\"false\" aria-controls=\"collapse-translate-forgot-password-email\">How do I translate or change the UsersWP forgot password email?<\/button><\/h2><div class=\"accordion-collapse collapse\" id=\"collapse-translate-forgot-password-email\" aria-labelledby=\"heading-translate-forgot-password-email\" data-bs-parent=\"\"><div class=\"wp-block-blockstrap-blockstrap-widget-accordion-item accordion-body pb-0\">\n<p class=\"wp-block-paragraph\">The forgot password email is in UsersWP &gt; Emails &gt; User Emails, under Forgot password email. Click Show Advanced to see the Subject and Body fields.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The default body uses the <code>&#091;&lt;span&gt;&lt;\/span&gt;#login_details#&#093;<\/code> tag, which UsersWP fills with its own text (&#8220;You have requested to reset your password&#8230;&#8221;) and the reset link. Those sentences are part of the UsersWP translation, so translate them like the rest of the plugin, for example with Loco Translate. See <a href=\"https:\/\/userswp.io\/documentation\/article\/how-tos\/how-to-translate-or-localize-userswp\/\">How To Translate Or Localize UsersWP<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To control the wording yourself, write the Body in your own language without <code>&#091;&lt;span&gt;&lt;\/span&gt;#login_details#&#093;<\/code> and add the link with the <code>&#091;&lt;span&gt;&lt;\/span&gt;#reset_link#&#093;<\/code> tag, for example <code>&lt;a href=&quot;&#091;&lt;span&gt;&lt;\/span&gt;#reset_link#&#093;&quot;&gt;Reset your password&lt;\/a&gt;<\/code>. That tag only has a value in the forgot password email and the WordPress new user notification email. Developers can change the generated text with the <code>uwp_forgot_password_message<\/code> filter.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<script type=\"application\/ld+json\">{\n    \"@context\": \"https:\/\/schema.org\",\n    \"@type\": \"FAQPage\",\n    \"mainEntity\": [\n        {\n            \"@type\": \"Question\",\n            \"name\": \"How do I customize or translate the UsersWP emails?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Each email\\u0027s subject and body can be edited in UsersWP \\u003E Emails, under User Emails and Admin Emails, where you can also switch single emails off. The Email Options tab has the sender name and address, the email type (HTML or plain text), a logo, colours and a preview link.\\n\\n\\n\\nTo change the layout beyond that, copy the template you need from wp-content\/plugins\/userswp\/templates\/emails\/ to your-theme\/userswp\/emails\/ and edit the copy. 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See How To Translate Or Localize UsersWP.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"How do I translate or change the UsersWP forgot password email?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"The forgot password email is in UsersWP \\u003E Emails \\u003E User Emails, under Forgot password email. Click Show Advanced to see the Subject and Body fields.\\n\\n\\n\\nThe default body uses the [\\u003Cspan\\u003E\\u003C\/span\\u003E#login_details#] tag, which UsersWP fills with its own text (\\u0022You have requested to reset your password...\\u0022) and the reset link. Those sentences are part of the UsersWP translation, so translate them like the rest of the plugin, for example with Loco Translate. See How To Translate Or Localize UsersWP.\\n\\n\\n\\nTo control the wording yourself, write the Body in your own language without [\\u003Cspan\\u003E\\u003C\/span\\u003E#login_details#] and add the link with the [\\u003Cspan\\u003E\\u003C\/span\\u003E#reset_link#] tag, for example \\u003Ca href=\\u0022[\\u003Cspan\\u003E\\u003C\/span\\u003E#reset_link#]\\u0022\\u003EReset your password\\u003C\/a\\u003E. That tag only has a value in the forgot password email and the WordPress new user notification email. Developers can change the generated text with the uwp_forgot_password_message filter.\"\n            }\n        }\n    ]\n}<\/script>","protected":false},"excerpt":{"rendered":"<p>Answers to common UsersWP questions about emails and notifications. Click a question to open the answer.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"article\/tags":[],"article\/categories":[41,7],"class_list":["post-799","gd_place","type-gd_place","status-publish","hentry","gd_placecategory-how-tos","gd_placecategory-tips-tricks-more"],"_links":{"self":[{"href":"https:\/\/userswp.io\/documentation\/wp-json\/wp\/v2\/article\/799","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/userswp.io\/documentation\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/userswp.io\/documentation\/wp-json\/wp\/v2\/types\/gd_place"}],"author":[{"embeddable":true,"href":"https:\/\/userswp.io\/documentation\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/userswp.io\/documentation\/wp-json\/wp\/v2\/comments?post=799"}],"version-history":[{"count":0,"href":"https:\/\/userswp.io\/documentation\/wp-json\/wp\/v2\/article\/799\/revisions"}],"wp:attachment":[{"href":"https:\/\/userswp.io\/documentation\/wp-json\/wp\/v2\/media?parent=799"}],"wp:term":[{"taxonomy":"gd_place_tags","embeddable":true,"href":"https:\/\/userswp.io\/documentation\/wp-json\/wp\/v2\/article\/tags?post=799"},{"taxonomy":"gd_placecategory","embeddable":true,"href":"https:\/\/userswp.io\/documentation\/wp-json\/wp\/v2\/article\/categories?post=799"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}