Issue with email notifications

This topic contains 21 replies, has 3 voices, and was last updated by  Patrik 4 years, 10 months ago.

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  • May 23, 2019 at 2:30 pm #4226

    Maud
    Free User
    Post count: 96

    Hi,

    Users don’t receive email for activation, lost password…

    Could you please help me?

    Many thanks.

    May 23, 2019 at 5:42 pm #4235

    Alex Rollin
    Moderator
    Post count: 27815

    Please install the email login plugin to check if the emails are being created.

    If they are not being created, please share WP Admin credentials and we will take a look.

    May 24, 2019 at 8:25 am #4242

    Maud
    Free User
    Post count: 96
    This reply has been marked as private.
    May 24, 2019 at 6:09 pm #4246

    Alex Rollin
    Moderator
    Post count: 27815

    https://wordpress.org/plugins/email-log/

    May 24, 2019 at 6:16 pm #4247

    Maud
    Free User
    Post count: 96

    Hi Alex

    Plugin is installed. What I have to do?
    I tried to resend activate email. Mail is not sent and no log.

    Thanks

    May 24, 2019 at 7:07 pm #4248

    Alex Rollin
    Moderator
    Post count: 27815

    Register as a user and see if the email you are looking for is shown in the log. You can do that for any email you question

    May 24, 2019 at 7:19 pm #4249

    Maud
    Free User
    Post count: 96
    This reply has been marked as private.
    May 24, 2019 at 8:28 pm #4251

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    May 24, 2019 at 9:54 pm #4252

    Maud
    Free User
    Post count: 96
    This reply has been marked as private.
    May 27, 2019 at 6:14 am #4260

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
    May 27, 2019 at 7:05 am #4262

    Maud
    Free User
    Post count: 96
    This reply has been marked as private.
    May 27, 2019 at 7:33 am #4263

    Patrik
    Moderator
    Post count: 1971

    Hi,

    It seems the emails are not sent from your website. I would suggest you to either contact your hosting provider or use SMTP plugin. I have tried to send emails from different ways from your site but those are not sent and also not displayed in the email logs. If the emails are working from your hosting then I would suggest troubleshooting by deactivating all the plugin and try to activate one by one and check which is causing the conflict. I recommend doing this on your staging site so your live customers will not be affected.

    Regards,
    Patrik

    May 27, 2019 at 8:37 am #4264

    Maud
    Free User
    Post count: 96

    Hi Patrik,

    Thank you for your reply.
    I do not understand what is happening. Form emails from geodirectory are sent, those generated from the contact form too. Only confirmation emails, account activation, forgotten password are not.

    Many thanks for your help.

    May 27, 2019 at 9:08 am #4269

    Maud
    Free User
    Post count: 96

    I have tested email with Easy WP SMPT and it’s working. It seems it’s not a provider issue. If a plugin is causing conflict, it’s only with USERWP?

    May 27, 2019 at 9:18 am #4270

    Maud
    Free User
    Post count: 96
    This reply has been marked as private.
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