40% OFF EVERYTHING
Our 10th BIRTHDAY SALE
Buy Now

UsersWP recaptcha makes me unable to access my admin

This topic contains 27 replies, has 4 voices, and was last updated by  tinamama 4 years, 6 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • October 7, 2019 at 9:18 pm #5442

    tinamama
    Buyer
    Post count: 317

    When I disable the recaptcha plugin, I can FINALLY get in. The really weird part is that this doesn’t happen on Firefox. But it does on Chrome. ALSO, when I asked my host for help with this issue, thinking it was a host issue…they couldn’t duplicate the issue. But it happens on every device in my house.

    And I’ve been going around and around for weeks with this problem. I log in, and it takes me to my account page. The top admin bar links won’t work. I cannot get into the WP dashboard or any of the links in that top black admin bar. But any other site links work fine. But any admin links just bump me back to my account page.

    Now, if I switch to Firefox, no problem. OR if I dump cookies, no problem, I can get back in.

    I finally figured out that if I disable UsersWP recaptcha that I can solve the problem, but I cannot have no recaptcha on my site. That’s unacceptable. The other plugins don’t seem to work on UsersWP login?

    So what is the solution here?

    Here is a link to a video capture of the issue in action:
    https://www.loom.com/share/d1c804d09c16470a84abb7d7f49a4d0d

    October 8, 2019 at 4:01 am #5443

    Guust
    Moderator
    Post count: 29970

    I have changed your caching settings to prevent caching for logged in users, and also to prevent the login page.
    Please test and let us know.
    Thanks

    October 8, 2019 at 5:44 pm #5445

    tinamama
    Buyer
    Post count: 317

    The problem is actually back. Did you log in via site admin? I see you registered as a subscriber but that wouldn’t give you admin access…but I know I’ve posted (privately) my admin login before… I’m guessing you were the one that reactivated the recaptcha and that is why the problem is back? Trying to figure out how the recaptcha was reactivated because I’m pretty sure I didn’t reactivate it.

    October 9, 2019 at 1:53 am #5447

    Guust
    Moderator
    Post count: 29970
    This reply has been marked as private.
    October 9, 2019 at 7:03 am #5448

    Patrik
    Moderator
    Post count: 1971

    Hi,

    I was able to login with the admin credentials. It might be possible that Google is not validating the Recaptcha based on its algorithms. You may try to use invisible ReCaptcha or V3 and check if it works for you or not.

    Regards,
    Patrik

    October 12, 2019 at 12:03 am #5459

    tinamama
    Buyer
    Post count: 317

    Ok I went in to try to do that and discovered that I am getting an error message on the UsersWP recaptcha extension:

    “Something went wrong! : Download failed. Not Found”

    I uninstalled and tried to reinstall and it’s not there. I am trying through the UsersWP/Extensions menu.

    It’s gone? The problem is gone too. But I no longer have a working recaptcha.

    October 12, 2019 at 12:59 am #5460

    Guust
    Moderator
    Post count: 29970

    You will have to download the plugin from https://userswp.io/your-account/ again.
    Thanks

    October 12, 2019 at 4:52 am #5461

    tinamama
    Buyer
    Post count: 317

    Ok, I’ll look into that, but I thought I should let you know that the problem is back. Apparently it had NOT actually gone away with the deletion of recaptcha. SIGH. I swear this is going to drive me to an early grave. This has been vexing me for WEEKS now, and nothing has worked!

    October 12, 2019 at 5:32 am #5462

    Alex Rollin
    Moderator
    Post count: 27815

    Please ask your host how to clear the server side cache.

    October 12, 2019 at 5:34 am #5463

    Guust
    Moderator
    Post count: 29970

    I reinstalled it as was, and de-activated some options in GD recaptcha which are not required if using UWP recaptcha for the same pages.
    I cannot recreate it.
    Try deleting all your browser history and cookies and files, and if you are logging into Chrome with your gmail account, log out first.

    It really seems to be a local problem for you. Have you tried on another computer?

    October 12, 2019 at 10:47 pm #5464

    tinamama
    Buyer
    Post count: 317

    I can tell you right now that it WILL work once I dump cookies, since that’s one of 2 things that works to get me in temporarily. And then next time I go back, I have the same problem again.

    I just went to my mom’s house, miles away, totally different WiFi. Same problem. 🙁

    It does this on every computer and device in the house, and apparently even outside my house.

    October 13, 2019 at 12:27 am #5465

    Guust
    Moderator
    Post count: 29970

    It does this on every computer and device in the house, and apparently even outside my house.

    But not on mine or Patrik’s …

    Have you tried changing to V3 or Invisible?
    You will need new keys for that.

    I will leave this to Patrik to look at after the weekend.

    Thanks

    October 13, 2019 at 2:04 am #5466

    tinamama
    Buyer
    Post count: 317

    Is this relevant? I noticed that the SSL is missing on the login page ONLY. Why would that be? I thought it should be applied across the entire domain?

    October 13, 2019 at 2:16 am #5467

    Guust
    Moderator
    Post count: 29970

    Might be relevant, because that is fine for me, so that suggests it may be something local.

    You have a number of Google warnings (but not errors) in the console:
    https://www.chromestatus.com/feature/5633521622188032
    https://www.chromestatus.com/feature/5088147346030592

    October 13, 2019 at 2:22 am #5469

    tinamama
    Buyer
    Post count: 317

    Also…I cannot for the life of me figure out how to change the version? I am not seeing anywhere to edit settings for UsersWP recaptcha??

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 28 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket