HTTP ERROR 500

This topic contains 12 replies, has 4 voices, and was last updated by  Alex Rollin 5 years, 9 months ago.

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  • July 16, 2018 at 1:24 am #2599

    Jeff Adams
    Buyer
    Post count: 1780

    A new user just reported that:

    I did notice that when I tried to update the avatar or banner it comes up with the error:
    This page isn’t working veganlinked.com is currently unable to handle this request. HTTP ERROR 500

    I also noticed recently that the banner and avatar both show a black bar over the update link (see attached image). I don’t know if these are related or not.

    Please help me prevent this error and fix the link to change the avatar and banner.

    July 16, 2018 at 1:26 am #2600

    Jeff Adams
    Buyer
    Post count: 1780
    This reply has been marked as private.
    July 16, 2018 at 1:28 am #2601

    Jeff Adams
    Buyer
    Post count: 1780

    I just tried updating my avatar and got this:

    July 16, 2018 at 3:22 am #2603

    Kor
    Moderator
    Post count: 16516

    Hi Jeff,

    Thanks for your post. I’d like you to know that an “Error 500” is usually a server related issue. Kindly contact your hosting provider to check for error logs. Also, share your FTP access here in private reply so that we could inspect your configuration file.

    Thanks!

    July 16, 2018 at 11:45 pm #2604

    Jeff Adams
    Buyer
    Post count: 1780

    Alrighty, my server people were able to fix the issue:

    “Hello,
    The php module GD was not installed for php version 7.2 which was causing this. This has been installed and I was able to upload a sample cover photo for the login profile you had included. Please confirm.
    Please let us know if we can be of further assistance.”

    I don’t exactly know what they did but it works now.

    The only thing that’s weird now is I can’t see little camera to edit profile banner or avatar. It’s black and when I hover over it there’s just this black bar. Is that really supposed to be like that?

    July 17, 2018 at 2:01 am #2606

    Kor
    Moderator
    Post count: 16516

    Hi Jeff,

    Thanks for your reply. Could you please share your WP admin access in private reply so that I could check on it? Also, share the URL of the site in question.

    Thanks!

    July 17, 2018 at 10:10 am #2611

    Alex Rollin
    Moderator
    Post count: 27815

    Please also include FTP

    July 17, 2018 at 10:21 am #2614

    Patrik
    Moderator
    Post count: 1971

    Hi Jeff,

    The only thing that’s weird now is I can’t see little camera to edit profile banner or avatar. It’s black and when I hover over it there’s just this black bar. Is that really supposed to be like that?

    This is not an issue from plugin. There is some CSS added on the index page which is showing button black. You can remove that CSS and check how it works. Following is the CSS causing the issue:

    

    .uwp_page .uwp-content-wrap * {
    color: black !important;
}
    

    Let me know if it resolves the problem.
    

    Regards,
    
Patrik
    

		
	
    


    

			
				

    

	
    

		July 17, 2018 at 6:47 pm

		
		#2617

		
		
		
	
    


    


    

	
    

		
		
    Jeff Adams
    Buyer
    
		
		
     Post count: 1780
    
	
    

	
    

		
		This reply has been marked as private.
		
	
    


    

			
				

    

	
    

		July 17, 2018 at 7:03 pm

		
		#2618

		
		
		
	
    


    


    

	
    

		
		
    Jeff Adams
    Buyer
    
		
		
     Post count: 1780
    
	
    

	
    

		
		
    I tried that CSS and it didn’t seem to do anything. I tried a different color and still nothing. The black rectangle is really weird, is that suppose to appear when you hover over the camera area?
    

		
	
    


    

			
				

    

	
    

		July 18, 2018 at 7:07 am

		
		#2621

		
		
		
	
    


    


    

	
    

		
		
    Alex Rollin
    Moderator
    
		
		
     Post count: 27815
    
	
    

	
    

		
		
    Remove the CSS and let us know the result.
    

    Thanks
    

		
	
    


    

			
				

    

	
    

		July 19, 2018 at 2:03 am

		
		#2627

		
		
		
	
    


    


    

	
    

		
		
    Jeff Adams
    Buyer
    
		
		
     Post count: 1780
    
	
    

	
    

		
		
    I removed the CSS and there’s still a black box that appears. My question is, is that suppose to be there? 
    

		
	
    


    

			
				

    

	
    

		July 19, 2018 at 8:45 am

		
		#2631

		
		
		
	
    


    


    

	
    

		
		
    Alex Rollin
    Moderator
    
		
		
     Post count: 27815
    
	
    

	
    

		
		
    Try clearing your cache.
    

    There is supposed to be a white icon.
    

		
	
    


    

			
		
	
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