40% OFF EVERYTHING
BLACK FRIDAY SALE
Buy Now

login, forgotten password password reset not working

This topic contains 12 replies, has 3 voices, and was last updated by  donalisa4u 4 years, 10 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • January 8, 2020 at 12:58 pm #6536

    donalisa4u
    Free User
    Post count: 30

    Hi, the login, forgotten password, reset password is still not working I have de activated that plugin you had suggested and it’s still not working. I have the captcha activated during these testing and the captcha is not working as well. I had cleared my cache. I have sent an screenshot of the inbox in mail, I receive an email although it doesn’t contain an email link at some of the different user. Some time it send the reset link and when I resend another reset link, it send me an email without the password reset link to the Not working right.

    When login in I am still getting invalid.

    When

    January 9, 2020 at 2:46 am #6545

    Alex Rollin
    Moderator
    Post count: 27815

    Please share WP Admin credentials in a private reply if we need to check the settings.

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    January 9, 2020 at 2:58 am #6546

    donalisa4u
    Free User
    Post count: 30
    This reply has been marked as private.
    January 9, 2020 at 4:01 am #6548

    Alex Rollin
    Moderator
    Post count: 27815

    Thanks, the developers will take a look.

    For the developers, register here and follow activation link to see the error:

    https://truheros.com/uwp-register/

    January 9, 2020 at 6:04 am #6551

    Patrik
    Moderator
    Post count: 1971

    Hi,

    Can you put the following code in functions.php file of your currently active theme or in Code Snippets plugin and let us know if it helps or not?

    add_filter('allow_password_reset', 'allow_password_reset_cb', 99);
function allow_password_reset_cb(){
	return true;
}

    Regards,
    Patrik

    January 9, 2020 at 10:55 am #6564

    donalisa4u
    Free User
    Post count: 30

    Ok thanks will try. Thank you.

    January 9, 2020 at 11:53 pm #6575

    donalisa4u
    Free User
    Post count: 30
    This reply has been marked as private.
    January 10, 2020 at 12:16 pm #6589

    Patrik
    Moderator
    Post count: 1971

    Hi,

    The security plugin or some other plugin is modifying the reset key and that is the reason it is not validating and showing error. We have used the default WP reset key and it should work in normal case. You have to either deactivate the plugin which is affecting this or disable the functionality of plugin which is preventing users from reset passwords by disabling settings if they have.

    Regards,
    Patrik

    January 11, 2020 at 3:17 am #6591

    donalisa4u
    Free User
    Post count: 30

    OK Thanks will look into it.

    January 11, 2020 at 11:31 pm #6592

    donalisa4u
    Free User
    Post count: 30

    Hi, I have deactivated most of my plugins. The password reset link worked for one of the user members which was the [email protected] account and for the others didn’t work. Can you please take a look at my site again. The password for the wordpress.com is still the same. Thanks.

    January 13, 2020 at 11:19 am #6607

    donalisa4u
    Free User
    Post count: 30

    I GUESS YOU HAVE GIVEN UP ON MY ACCOUNT, SINCE I HAVEN’T HEARD FROM YOU 2 DAYS NOW. THANKS ANYWAYS. BEST WISHES.

    January 13, 2020 at 12:37 pm #6608

    Alex Rollin
    Moderator
    Post count: 27815

    You will need to disable the other plugin that is breaking the UsersWP functionality.

    Sorry for the misunderstanding, but, technical support is not 24/7. Please see our support policy for more information.

    https://userswp.io/support-policy/

    January 13, 2020 at 11:38 pm #6620

    donalisa4u
    Free User
    Post count: 30

    Ok Thanks, SORRY FOR THE MISUNDERSTANDING and your GREAT SUPPORT.

  • Author
    Posts
Viewing 13 posts - 1 through 13 (of 13 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket