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Custom Avatars Not Appearing

This topic contains 5 replies, has 2 voices, and was last updated by  Guust 4 years, 9 months ago.

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  • January 31, 2020 at 4:33 pm #6882

    identity
    Free User
    Post count: 445

    Not sure if this is a UsersWP or GD issue, but noticing that even though a user may have uploaded a profile picture, which shows up on the User List and Profile page, it doesn’t show up for comments or reviews.

    This seems to be happening regardless of the WP avatar setting…various generated versions, Gravater, etc. Show Avatars is selected as well.

    On the backend, looking within a user’s page, it shows their photo under “Avatar” but the generic avatar version under “Profile Picture.” I assumed these would/should be the same?

    Are there other settings somewhere that need to be made?

    Cheers

    February 1, 2020 at 1:14 am #6884

    Guust
    Moderator
    Post count: 29970

    Can you post URL and WP admin details in a private reply so we can check.
    My tests show that the profile pic should be used everywhere like you say, but maybe it is theme dependent.
    Thanks

    February 1, 2020 at 1:23 am #6885

    identity
    Free User
    Post count: 445
    This reply has been marked as private.
    February 1, 2020 at 1:49 am #6886

    Guust
    Moderator
    Post count: 29970

    UsersWP > General tab > Developer sub-tab > Disable Avatar Override? > Leave checkbox empty.

    Please check. Thanks

    February 1, 2020 at 3:24 am #6887

    identity
    Free User
    Post count: 445

    Excellent, thanks Guust.

    I’m guessing I saw that and misread it as doing the opposite.

    Cheers

    February 1, 2020 at 4:15 am #6890

    Guust
    Moderator
    Post count: 29970

    You’re welcome

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