40% OFF EVERYTHING
BLACK FRIDAY SALE
Buy Now

Recaptcha Update – The Most Recent One

This topic contains 21 replies, has 4 voices, and was last updated by  mb299 4 years, 9 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • February 4, 2020 at 2:13 pm #6941

    mb299
    Buyer
    Post count: 147

    Hello,

    I just updated USERSWP – Recaptcha. Though, at the time of updating , it said “Plugin Activated Successfully” but it wasn’t.

    However, I went to the Installed Plugins & found it it Deactive. Please see the screenshot. It says that Plugin Activated but also say that USERSWP plugin needs to be installed & activated – WHICH you can see it is.

    Can you please look into this ASAP & help?

    Thanks/Manish

    February 4, 2020 at 6:08 pm #6948

    mb299
    Buyer
    Post count: 147

    Hello,
    I even deleted the UsersWp – Recaptcha plugin & reinstalled it but the problem still remians.

    And since the captcha is not active, i am getting bogus registrations on the site.

    Can someone help please?

    Thanks/Manish

    February 4, 2020 at 10:04 pm #6957

    Alex Rollin
    Moderator
    Post count: 27815

    You can try deleting and then re-installing UsersWP.
    As long as you don’t use any of the Uninstall options the user data will not be removed.

    If we need to take a look please share WP Admin and FTP credentials.

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    FTP Credentials
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:

    February 5, 2020 at 3:26 am #6962

    mb299
    Buyer
    Post count: 147
    This reply has been marked as private.
    February 5, 2020 at 5:47 am #6967

    Alex Rollin
    Moderator
    Post count: 27815

    Thanks, the developers will take a look, but they will need FTP for debugging.

    February 5, 2020 at 5:53 am #6968

    mb299
    Buyer
    Post count: 147

    Ok,Let me create one. Meanwhile, please get this checked.

    Regards/Manish

    February 5, 2020 at 6:04 am #6969

    Alex Rollin
    Moderator
    Post count: 27815

    I have checked it and seen the issue you report.

    However we cannot really look into it further without FTP or a staging site with FTP (preferable).

    February 5, 2020 at 6:10 am #6971

    mb299
    Buyer
    Post count: 147

    Sharing the details in a few minutes please

    February 5, 2020 at 6:37 am #6972

    mb299
    Buyer
    Post count: 147
    This reply has been marked as private.
    February 5, 2020 at 6:40 am #6973

    Patrik
    Moderator
    Post count: 1971

    Hi,

    Recaptcha add-on checks for a UsersWP class exists or not while activating. But as you have many plugins on your site it might be possible some plugin is preventing the loading of the class or plugin at the time of activation and that’s why our add on can’t find the class and not activated. What I can do is temporarily remove that condition and activate the plugin and put the condition back to check if the plugin gets deactivated again or not.

    Regards,
    Patrik

    February 5, 2020 at 6:48 am #6974

    mb299
    Buyer
    Post count: 147

    Whatever suite best Patrik. Hope it doesn’t break my site or cause any loss to the data. Please ensure

    Thanks/Manish

    February 5, 2020 at 9:11 am #6976

    mb299
    Buyer
    Post count: 147

    Hi Patrik,

    Could you check and remove the condition?

    However, just out of curiosity, why was it working with the same plugins installed on the website? However, I do have some problems still in regards to the missing parameter on Registration and Login forms and it’s till open in another thread.

    Hopefully, once this thread is sorted out, I will get back to you through the other thread.

    Thanks/Manish

    February 5, 2020 at 10:10 am #6979

    Patrik
    Moderator
    Post count: 1971

    Hi,

    I can’t connect using the given FTP. It’s showing Connection attempt failed with “ETIMEDOUT – Connection attempt timed out” error. Can you please check and let us know the working FTP.

    Regards,
    Patrik

    February 5, 2020 at 10:31 am #6980

    johnjones2
    Free User
    Post count: 2

    I also have found that the latest recaptcha update (ver 1.3.2) does not activate.

    I tried deactivating W3Total Cache, but still does not activate.

    I will have to revert to previous version. This one worked with the plugins I have installed.

    February 5, 2020 at 10:46 am #6981

    Patrik
    Moderator
    Post count: 1971

    Ok, we will change the condition then and see if it works for you. It might be related to site-specific but need to check if any plugin does that or not.

    Regards,
    Patrik

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 22 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket