40% OFF EVERYTHING
BLACK FRIDAY SALE
Buy Now

My theme panel is deactivated when I activate the usersWP plugin

This topic contains 7 replies, has 3 voices, and was last updated by  Patrik 4 years, 9 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • February 24, 2020 at 3:40 pm #7315

    julien7891
    Free User
    Post count: 3

    hello, when i activate your plugin my theme panel option is deactivated how do i avoid this problem?

    UsersWP activate: https://image.noelshack.com/fichiers/2020/09/1/1582558771-capture-1.png

    UsersWP deactivate: https://image.noelshack.com/fichiers/2020/09/1/1582558769-capture-4.png

    Cordialy,

    February 24, 2020 at 10:15 pm #7322

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    we would be happy to take a look and would need to debug on your site.

    Do you have a staging site where we can use WP Admin credentials and FTP to debug?

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    FTP Credentials
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:

    February 24, 2020 at 10:28 pm #7324

    julien7891
    Free User
    Post count: 3

    hi,
    there would not be another solution I have been working for several months on the project it is still local it is not yet on hosting / ftp

    thanks for help cordialy,

    February 24, 2020 at 11:59 pm #7327

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    February 25, 2020 at 2:06 pm #7344

    julien7891
    Free User
    Post count: 3

    okay no worries i’m copying the theme to firefox

    link : https://send.firefox.com/download/bf9b98d90b547e6c/#cwhiGfKlB62ntvXHkKtDhw

    February 26, 2020 at 8:23 am #7372

    Patrik
    Moderator
    Post count: 1971

    Hi,

    We have used the same theme in local and tried to regenerate the issue but we can’t able to regenerate. If you see any error in the console then provide a screenshot of that or try to deactivate other plugins and check if there is any conflict with other plugin and UsersWP or not.

    Regards,
    Patrik

    February 26, 2020 at 4:29 pm #7380

    julien7891
    Free User
    Post count: 3

    I just tried to deactivate all plugin and I reactivate it one by one, after testing, usersWP conflicts with 2 plugins, Ocean Cookie Notice and Ocean Portfolio, Those are two plugins provided with the theme oceanWP I could consider what as a solution?

    Cordialy,

    February 27, 2020 at 6:18 am #7389

    Patrik
    Moderator
    Post count: 1971

    Hi,

    I don’t see those plugins in the recommended plugin of the theme. Can you send both the plugins as well?

    Regards,
    Patrik

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket