Hello,
I am using GeoDirectory and UsersWP and have three ‘challenges’ with UsersWP:
1) After registration my users receive an email with a link to activate their accounts. Quite often (not always) this activation linke does not work. The user is lead to the login form and a message “Something went wrong” is displaid.
2) I cannot see which users have successfully activated their account and for which users the activation link did not work. To display unactivated members, I have installed the plugin “Unconfirmed” . However, this plugin continuously tells me that no unactivated members are found even though there definitely ARE unactivated members who (sometimes) contact me and tell me that they have not been able to activate their accounts.
3) The only way for me to get the members accounts activated seems to be to re-send an activation link from the users overview in the backend. However, this option is only offered for very few members (by far not for all of them) and further more, when I resend the activation link, it is not always received by the user. Therefore I have installed the Email-Log plugin where I can see the content of all emails sent via the system. So I can copy the new activation link and send it again in a normal email – which is of course a very time-consuming and extremely unelegant way.
Three questions:
1) What could be the reason that sometimes the activation link works well and sometimes not? Is there anything I can do about that?
2) How can I see the unactivated members in the backend?
3) Is there a chance for me to just activate non-activated accounts from the backend instead of resending, copying and re-resending the activation link again?
Thank you very much for your support
Birgit
Patrik 5 years, 6 months ago.
