Activation, captcha, login, password are not working right

This topic contains 8 replies, has 3 voices, and was last updated by  donalisa4u 4 years, 11 months ago.

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  • January 4, 2020 at 11:25 am #6490

    donalisa4u
    Free User
    Post count: 30

    Hi the activation use to work in the past and not sure why this is not working any longer. I have deactivated captcha when trying to activate a user member. Not sure what has happened. This is the url link https://truheros.com/account/

    Also my password is not working, when clicking on that link and entering that a new password it says invalid key when trying when pressing on the submit button.And when resubmit another forgotten password and the email goes to my inbox however there is no link to reset that password, I tried again and resubmit another forgotten password and it still doesn’t give me a link to reset my password after the 1 and 2nd tim. t. This

    Not sure if this has anything to do with the latest version of word press the one that I am using is WordPress version 5.3.2

    BTW My captcha is not working as well it says error Recaptcha failed.
    Not sure what has happened.

    January 4, 2020 at 12:44 pm #6493

    Guust
    Moderator
    Post count: 29970

    Please post WP admin username and password, and also FTP details in a private reply.
    Thanks

    January 5, 2020 at 12:36 pm #6494

    donalisa4u
    Free User
    Post count: 30
    This reply has been marked as private.
    January 5, 2020 at 1:06 pm #6495

    Guust
    Moderator
    Post count: 29970

    I’ll get a developer to have a closer look after the weekend.
    Thanks

    January 6, 2020 at 6:24 am #6496

    Patrik
    Moderator
    Post count: 1971

    Hi,

    It looks like one of the plugins modifying the functionality of the checking key so I would suggest you provide the FTP details in private reply to troubleshoot further and let you know the exact issue with your website or you can try to deactivate other plugins and check if the issue is from UsersWP or not.

    Regards,
    Patrik

    January 6, 2020 at 11:54 am #6497

    donalisa4u
    Free User
    Post count: 30
    This reply has been marked as private.
    January 6, 2020 at 11:56 am #6499

    donalisa4u
    Free User
    Post count: 30
    This reply has been marked as private.
    January 6, 2020 at 12:56 pm #6500

    Patrik
    Moderator
    Post count: 1971

    Hi,

    The issue seems to be caused by All in one WP security plugin as when I have deactivated it, I am able to verify my email successfully and login successfully. You can either deactivate that plugin or check its settings.

    Regarding reCaptcha, you are using the captcha of All in one WP Security and not our UsersWP – Recaptcha add-on so we can’t provide support for that.

    Regards,
    Patrik

    January 7, 2020 at 1:23 am #6504

    donalisa4u
    Free User
    Post count: 30

    Awesome. Thanks a lot. I will go ahead and deactivate that WP Security plugin.

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