can`t send email to user

This topic contains 7 replies, has 2 voices, and was last updated by  Giri 7 years, 3 months ago.

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  • September 7, 2017 at 5:13 pm #398

    Vasiliy Korolev
    Buyer
    Post count: 29

    Hi, support
    i have an error with userwp plugin + WP-Mail-SMTP

    when i try to reset a password or click on link “forgot password”
    i see this message

    Error: Something went wrong when sending email. Please contact site admin.

    i noticed:
    if in wordpress-settings-email (WP-Mail-SMTP)
    I choose settings – Use the PHP mail() function to send emails.
    after all messages succeful delivered
    but if i choose – Send all WordPress emails via SMTP.
    with my correct settings
    i again get an error

    pls send me solution
    how can i use this plugin WP-Mail-SMTP with your solution
    or if it impossible send another solution to resolving my problem
    Thanks

    September 8, 2017 at 12:16 pm #403

    Giri
    Expired Member
    Post count: 3155

    Hi Vasiliy,

    If your other mails without any problem then UsersWP mails should work too.

    I have added mail error debugging code in our development version.

    If you post your FTP and admin login details in a private reply, I can add this code and let you know what exactly wrong.

    Thanks

    September 8, 2017 at 5:28 pm #405

    Vasiliy Korolev
    Buyer
    Post count: 29
    This reply has been marked as private.
    September 9, 2017 at 2:54 pm #411

    Giri
    Expired Member
    Post count: 3155

    Ok, Can you post your site url as well?

    In other words where can I see the forgot password form?

    Thanks

    September 10, 2017 at 11:07 am #414

    Vasiliy Korolev
    Buyer
    Post count: 29
    This reply has been marked as private.
    September 11, 2017 at 11:42 am #415

    Giri
    Expired Member
    Post count: 3155
    This reply has been marked as private.
    September 11, 2017 at 9:19 pm #417

    Vasiliy Korolev
    Buyer
    Post count: 29

    Hi, Giri
    i found a solution

    email MUST be same
    in wp-settings-general and in plugin WP-Mail-SMTP – settings

    after i pointed to one email address i succefull sent email (to change password)

    Best regards
    Vasiliy

    September 12, 2017 at 1:50 pm #418

    Giri
    Expired Member
    Post count: 3155

    I’m glad you made it work.

    Thanks for letting me know 🙂

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