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New subscriber doesn't show up in Mailchimp

This topic contains 6 replies, has 3 voices, and was last updated by  Robert Earp 4 years, 7 months ago.

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  • April 3, 2020 at 12:46 am #7823

    Robert Earp
    Expired Member
    Post count: 3

    Hi there,

    We’re using the option without double optin and no welcome email from Mailchimp since the email is being sent after the user goes from Pending to Approved.

    We tested a new registration, the user is created and emails are sent correctly but even if we chose to be subscribed to the Newsletter, the contact doesn’t show up in Mailchimp.

    Thanks,

    April 3, 2020 at 12:48 am #7824

    Robert Earp
    Expired Member
    Post count: 3
    This reply has been marked as private.
    April 3, 2020 at 3:15 am #7825

    Alex Rollin
    Moderator
    Post count: 27815

    OK, so, you are using user moderation?
    And you want the user to be joined to the list as soon as they register, or after approval?

    April 3, 2020 at 3:22 am #7826

    Robert Earp
    Expired Member
    Post count: 3

    That’s right, we use moderation. Ideally, only after approval.

    April 3, 2020 at 4:53 am #7827

    Patrik
    Moderator
    Post count: 1971

    Hi,

    Currently, the user email will be added to MailChimp on registration and not after approval of the user account but we will add a task to do this in the future soon.

    Regards,
    Patrik

    April 3, 2020 at 8:22 am #7828

    Patrik
    Moderator
    Post count: 1971

    Hi,

    I have checked on your website by creating a page with MailChimp shortcode and found that it is showing error “COMPANY must be provided – Please enter a value” on submission. This means in your list on MailChimp there is a COMPANY field required. You need to make it optional so that users can be added to your MailChimp list.

    Regards,
    Patrik

    April 3, 2020 at 5:30 pm #7830

    Robert Earp
    Expired Member
    Post count: 3

    Brilliant! Thanks, that works now.

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