Problem with plugin: "WP Custom Admin Interface"

This topic contains 19 replies, has 3 voices, and was last updated by  Alex Rollin 4 years, 9 months ago.

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  • March 13, 2020 at 2:07 pm #7613

    Matheus Chignolli
    Free User
    Post count: 9

    Hi!

    I have a problem. I am ussing a plugin which helps me to organize WP menus (toolbar, admin menu etc), but I cannot use it when I turn UsersWP on.

    I have no ideia what can be because one plugin`s page does not load, it just think and return time exception. Only when I turn UserWP off it works.

    The name of plugin: “WP Custom Admin Interface”.

    If you need more information I will be glad to help.

    Thank you!

    March 14, 2020 at 5:19 am #7617

    Alex Rollin
    Moderator
    Post count: 27815

    Please share wp admin and frp credentials so we can debug if it is possible.

    March 16, 2020 at 4:15 pm #7622

    Matheus Chignolli
    Free User
    Post count: 9
    This reply has been marked as private.
    March 16, 2020 at 8:03 pm #7623

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    March 17, 2020 at 11:39 am #7633

    Matheus Chignolli
    Free User
    Post count: 9
    This reply has been marked as private.
    March 17, 2020 at 1:18 pm #7640

    Alex Rollin
    Moderator
    Post count: 27815

    Please share complete credentials:

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    FTP Credentials
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:

    March 17, 2020 at 5:51 pm #7647

    Matheus Chignolli
    Free User
    Post count: 9
    This reply has been marked as private.
    March 18, 2020 at 7:46 am #7654

    Patrik
    Moderator
    Post count: 1971

    Hi,

    Can you please explain a bit more about what are the issues you are facing with UWP active and if you can share screenshots or videos explaining steps would help us to troubleshoot the issue and fix it.

    Regards,
    Patrik

    March 18, 2020 at 5:23 pm #7657

    Matheus Chignolli
    Free User
    Post count: 9
    This reply has been marked as private.
    March 19, 2020 at 7:54 am #7662

    Patrik
    Moderator
    Post count: 1971

    Hi,

    Your given admin login details are not working. I have installed the same plugin in local but it is only continuously loading the page. I am checking on our test site meanwhile if you can provide your site admin details then I can check and troubleshoot the issue there.

    Regards,
    Patrik

    March 19, 2020 at 4:59 pm #7665

    Matheus Chignolli
    Free User
    Post count: 9
    This reply has been marked as private.
    March 19, 2020 at 11:42 pm #7666

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    March 20, 2020 at 6:45 am #7667

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
    March 20, 2020 at 8:00 pm #7668

    Matheus Chignolli
    Free User
    Post count: 9
    This reply has been marked as private.
    March 20, 2020 at 8:46 pm #7669

    Matheus Chignolli
    Free User
    Post count: 9
    This reply has been marked as private.
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