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Problems with register emails

This topic contains 11 replies, has 3 voices, and was last updated by  ar ty 5 years, 11 months ago.

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  • December 19, 2018 at 12:27 am #3354

    ar ty
    Free User
    Post count: 7

    Hello,

    I have problem with the register users, when I register, there is an error “Error: Something went wrong when sending email. Please contact site admin.”

    but i have same email in my account, database, and admin account…, i tried debug to see the problems and i see : “class-email.php” 5-6 times in register form.

    i tried to change 2x times emails but its not working.

    December 19, 2018 at 12:51 am #3355

    Alex Rollin
    Moderator
    Post count: 27815

    this is usually shown when the admin email does not match the domain, can you check?

    December 19, 2018 at 7:00 am #3356

    ar ty
    Free User
    Post count: 7

    Hey,

    Where can i verify that ?

    I am main admin and my mail is : [email protected]
    and my website : http://my-domain.fr

    For exemple, its correct ?

    December 19, 2018 at 7:58 am #3357

    Alex Rollin
    Moderator
    Post count: 27815

    In WP, Settings, General, Email

    You can write back in a private reply with site details and we can check your settings.

    December 19, 2018 at 8:17 am #3358

    ar ty
    Free User
    Post count: 7

    Site details you mean FTP log ?

    December 19, 2018 at 10:35 am #3359

    Patrik
    Moderator
    Post count: 1971

    Hi,

    This error log is added when the email sending from your server failed. So kindly check with your server that emails are sending properly or not. Also, you can use other SMTP plugins to send email from Gmail or other SMTP servers. Let me know the admin and FTP details if this doesn’t resolve the issue.

    Regards,
    Patrik

    December 19, 2018 at 10:45 am #3360

    ar ty
    Free User
    Post count: 7
    This reply has been marked as private.
    December 19, 2018 at 11:47 am #3362

    Patrik
    Moderator
    Post count: 1971

    Hi,

    It seems you have removed username field from the registration form which is a mandatory field and is causing the problem. Can you please let me know why and how you have removed that field?

    Regards,
    Patrik

    December 19, 2018 at 12:08 pm #3363

    ar ty
    Free User
    Post count: 7
    This reply has been marked as private.
    December 19, 2018 at 12:13 pm #3365

    ar ty
    Free User
    Post count: 7

    Ok it’s done ! thanks 😀

    December 19, 2018 at 12:52 pm #3366

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
    December 19, 2018 at 1:19 pm #3367

    ar ty
    Free User
    Post count: 7
    This reply has been marked as private.
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