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Registration Form not Working Correctly.

This topic contains 5 replies, has 3 voices, and was last updated by  Patrik 5 years, 9 months ago.

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  • Author
    Posts
  • February 22, 2019 at 2:54 am #3660

    Shane
    Buyer
    Post count: 149

    Hi there,

    I am having an issue with my Registration form.

    On the front end it has no place to enter a Username.

    See here:
    https://www.irishpubhub.com/my-account/register/

    In the backend form builder I cannot add or remove fields with some of them doubled up.

    When I expand them there are no options.

    Am I missing a setting?

    Many thanks

    Shane

    Please see attached files.

    February 22, 2019 at 3:56 pm #3665

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    Here’s our doc about the form builder so you can take a look.

    https://userswp.io/docs/add-custom-field/#guide

    If there’s a problem and we need to take a look at the settings please write back in a private reply with WP Admin credentials and login URL.

    Thanks 🙂

    February 22, 2019 at 8:26 pm #3671

    Shane
    Buyer
    Post count: 149
    This reply has been marked as private.
    February 23, 2019 at 6:24 am #3673

    Patrik
    Moderator
    Post count: 1971

    Hi,

    It seems the plugin is not installed properly. I would suggest you delete the plugin with all plugin data and install a new latest plugin. Just go to the UsersWP->Uninstall and tick the setting “Remove all data when deleted?” which I already did on your site and then go to Plugins menu then deactivate the plugin and click on delete plugin link and it will remove the tables and data so the next time you install the new plugin it will create new tables and data and should resolve your problem.

    If you want me to do that then just let me know.

    Regards,
    Patrik

    February 23, 2019 at 1:10 pm #3674

    Shane
    Buyer
    Post count: 149

    That worked, thanks Patrik.

    February 25, 2019 at 6:03 am #3683

    Patrik
    Moderator
    Post count: 1971

    Good to know that it worked fine. I am marking this ticket as resolved. Feel free to create a new ticket if you need any help regarding UsersWP.

    Regards,
    Patrik

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