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Registration success email not being sent

This topic contains 6 replies, has 2 voices, and was last updated by  Guust 6 years ago.

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  • November 1, 2018 at 10:31 pm #3148

    Andrew
    Buyer
    Post count: 197

    Hi,

    I’m configuring the notifications for the user registration process on my website. When a user signs up to the website, they receive the Registration activate email, however after they click the activation link in that email and log in successfully, they don’t receive the Registration success email.

    Any ideas why? I’m happy to provide my URL/login details for you to have a look at.

    Thanks,
    Andrew

    November 2, 2018 at 10:03 am #3157

    Guust
    Moderator
    Post count: 29970

    The system sends only one email on activation and registration.
    Thanks

    November 2, 2018 at 10:06 am #3158

    Andrew
    Buyer
    Post count: 197

    Right, however how come in the UsersWP>Notifications section it has a whole list of Email Notifications? (See attached image)

    November 2, 2018 at 10:08 am #3160

    Andrew
    Buyer
    Post count: 197

    Image attached

    November 2, 2018 at 12:48 pm #3163

    Guust
    Moderator
    Post count: 29970

    They get used depending on how you set UsersWP up: with activation or not etc.

    November 2, 2018 at 9:07 pm #3164

    Andrew
    Buyer
    Post count: 197

    Sure that makes sense, so what exactly do I have to enable in UsersWP to ensure that the registration success email is sent to the user?

    November 2, 2018 at 11:23 pm #3165

    Guust
    Moderator
    Post count: 29970

    The activation email and the registration success email are combined.
    The activation email does not require further registration, a user is already created.

    If you want the registration email only to be sent, then turn off activation, so email verification is not required. Then a registration success email will be sent and the user can log in straight away, without activating/confirming the email address.

    Thanks

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