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UsersWP Version 1.2.0.12 and Avada 6.1.2 FAQ element collapse bug

This topic contains 11 replies, has 4 voices, and was last updated by  franck 4 years, 11 months ago.

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  • Author
    Posts
  • November 27, 2019 at 9:43 am #6011

    franck
    Free User
    Post count: 5

    Hello,
    Since the last update of your plugin i have a conflict with avada faq element. collapse display. there is a JS from your plugin who block the show option on click and the faq tab from avada stay collapse.
    This work fine with the previous userswp version.

    November 27, 2019 at 10:16 pm #6015

    Guust
    Moderator
    Post count: 29970

    Can you please provide URL and full details of where we can check this, together with WP admin details in a private reply.
    Thanks

    November 28, 2019 at 8:39 am #6020

    franck
    Free User
    Post count: 5
    This reply has been marked as private.
    November 28, 2019 at 10:03 am #6021

    Patrik
    Moderator
    Post count: 1971

    Hi,

    Kindly provide the FTP details in private reply so that we can troubleshoot the issue without updating the UWP version on your site before the fix. Also, provide the screenshot of the issue and the console error to get more idea about the issue.

    Regards,
    Patrik

    November 28, 2019 at 12:02 pm #6028

    franck
    Free User
    Post count: 5
    This reply has been marked as private.
    November 28, 2019 at 12:28 pm #6031

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
    November 28, 2019 at 1:11 pm #6032

    franck
    Free User
    Post count: 5
    This reply has been marked as private.
    November 29, 2019 at 3:09 pm #6037

    Patrik
    Moderator
    Post count: 1971

    Hi,

    We have found the issue and will fix it soon. For now, you can try changing the setting from Settings->AyeCode UI->Load JS to some other setting which will resolve your issue.

    Regards,
    Patrik

    November 29, 2019 at 4:16 pm #6040

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Avada also loads bootstrap so you can set the setting under
    WP > Settings > AyeCode UI > Load JS > Required Functions only.

    Let us know how u get on.

    Thanks,

    Stiofan

    December 3, 2019 at 9:57 am #6075

    franck
    Free User
    Post count: 5

    Hello Patrik and Stiofan,
    Thanks for your help, this solution work fine.
    Thanks again.
    Best regards.
    Franck B.

    December 3, 2019 at 10:35 am #6076

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
    December 3, 2019 at 10:47 am #6078

    franck
    Free User
    Post count: 5

    sure
    it’s done
    thanks you

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