Password Reset Email Problem

This topic contains 2 replies, has 2 voices, and was last updated by  Stiofan O’Connor 7 years, 3 months ago.

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  • #286

    Wayne Harvey
    Buyer
    Post count: 102

    Hi there
    I’m using the UWP with the GD addon. I’m trying to fine tune my email notification emails and noticed what I think is a bug.
    With the “Listing published email”, the notification is working fine and uses the language I’ve set in GD.
    With the “Forgot password email”, the WP is sending an email that does not use either the GD or the UWP email. It appears that it is maybe a hybrid of either UWP or GD and the default WP.

    Here’s my password reset language email for UWP:

    
    
    <p style="text-align: center;"><img src="https://www.bnbsonly.ca/wp-content/uploads/2017/08/bnbsonly_ca_128px-tall-black-text-stripe.png" alt="" width="184" height="128" /></p>
    &nbsp;
    
    Dear [#client_name#],
    
    You requested a new password for [#site_name_url#]
    [#login_details#]
    You can login here: [#login_url#]
    
    Please don't hesitate to <a href="https://www.bnbsonly.ca/contact-us/">contact us</a> if you need any help.
    
    Thank you,
    The BnBsOnly.ca Team
    <a href="mailto:[email protected]">[email protected]</a>

    Here’s my password reset language email for GD (similar but generated with the full editor):

    
    
    <img class="aligncenter" src="https://www.bnbsonly.ca/wp-content/uploads/2017/08/bnbsonly_ca_128px-tall-black-text-stripe.png" alt="BnBsOnly.ca Logo" width="184" height="128" />Hi there [#client_name#],
    
    Thanks for listing your Bed and Breakfast(s) on BnBsOnly.ca
    
    Your listing is now pending review by our team. We do this to prevent spam and other objectionable content from being uploaded to our site. Your listing will be published as soon as possible - usually less than 24 hours.
    
    Once your listing content has been approved, you'll find it here:
    [#listing_link#].
    
    Thank you very much for your listing (and your patience),
    The BnBsOnly.ca Team<br><a href="mailto:[email protected]">[email protected]</a>

    Now here’s the kicker, the actual email sent has the image (as referenced in the code above) but the language is as follows:
    Note the bolded language that does not appear in either the GD or UWP language

    
    
    Dear [#client_name#],
    
    You requested a new password for <a href=3D"https://www.bnbsonly.ca">https:=
    //www.bnbsonly.ca</a>
    <strong>Someone requested that the password be reset for the following account:</strong>
    
    https://www.bnbsonly.ca/
    
    Username: Support
    
    <strong>If this was a mistake, just ignore this email and nothing will happen.</strong>
    
    To reset your password, visit the following address:
    
    https://www.bnbsonly.ca/reset?key=3D6BduBJ5VaYqlT4IslP4f&login=3DSupport
    
    You can login here: <a href=3D"https://www.bnbsonly.ca/user-login/">login</=
    a>
    
    Please don't hesitate to <a href=3D"https://www.bnbsonly.ca/contact-us/">co=
    ntact us</a> if you need any help.
    
    Thank you,
    The BnBsOnly.ca Team
    <a href=3D"mailto:[email protected]">[email protected]</a>

    Anyway, maybe I”m short of sleep but I can’t figure this out.
    Thanks in advance,
    Wayne

    #287

    Wayne Harvey
    Buyer
    Post count: 102
    This reply has been marked as private.
    #292

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Wayne,

    That extra text is part of the [#login_details#] code for the forgot pass email.
    The email is using the UWP email.

    Thanks,

    Stiofan

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