40% OFF EVERYTHING
BLACK FRIDAY SALE
Buy Now

Column change failed, you may have too many columns.

This topic contains 18 replies, has 3 voices, and was last updated by  Patrik 5 years, 2 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • September 6, 2019 at 8:22 pm #5106

    Nataraja Sarma
    Free User
    Post count: 10

    I have been facing the “Column change failed, you may have too many columns.” same issue like(https://userswp.io/support/topic/lost-user-info-too-many-columns-form-builder/) and PHP version is greater 7+ version. How can I resolve the issue?

    Also, I could see only 2 columns.. first and last name on interface. However, I even can’t find fields data on backend http://driverstation.in/users/?uwp_layout=3col&uwp_sort_by=newer

    I have checked:
    – DB is fine, per customer support guys
    – WP version 5.2.3
    – My UsersWP version is 1.0.23
    – Latest UsersWp has some UI issue, so using this version(would upgrading and back downgrading made this issue?)

    September 7, 2019 at 10:11 am #5109

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    In most cases this is a limitation of the host on the DB they offer.

    We can look into the issue with database access.

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    FTP Credentials
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:

    DB Credentials
    DB PHPMyAdmin URL:
    DB Name:
    DB User:
    DB Password:

    September 7, 2019 at 6:34 pm #5111

    Nataraja Sarma
    Free User
    Post count: 10
    This reply has been marked as private.
    September 7, 2019 at 6:36 pm #5112

    Nataraja Sarma
    Free User
    Post count: 10
    This reply has been marked as private.
    September 8, 2019 at 10:48 am #5113

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    September 10, 2019 at 3:19 am #5130

    Nataraja Sarma
    Free User
    Post count: 10

    Hi, can you please give this a high priority. There is been issue for data collection and management.

    Thanks in advance.

    September 10, 2019 at 9:34 am #5133

    Patrik
    Moderator
    Post count: 1971

    Hi,

    Yes, upgrading and downgrading may have caused the issue. I have checked on admin side and I don’t see any error while modifying or creating a new field in form builder. Can you please let us know the steps to regenerate the issue so that we can help you to resolve it?

    Regards,
    Patrik

    September 10, 2019 at 1:23 pm #5135

    Nataraja Sarma
    Free User
    Post count: 10
    This reply has been marked as private.
    September 11, 2019 at 7:15 am #5144

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
    September 11, 2019 at 9:53 am #5145

    Nataraja Sarma
    Free User
    Post count: 10
    This reply has been marked as private.
    September 11, 2019 at 10:02 am #5146

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
    September 11, 2019 at 10:46 am #5147

    Nataraja Sarma
    Free User
    Post count: 10
    This reply has been marked as private.
    September 11, 2019 at 12:24 pm #5148

    Patrik
    Moderator
    Post count: 1971

    Hi,

    The admin user has only values for first name and last name and that is why only 2 fields are displaying. The other fields don’t have values. If values are empty then it will not display the field anywhere in profile.

    User can fill the value from the account form or while registering if the fields are available in a registration form while creating from the form builder.

    Regards,
    Patrik

    September 11, 2019 at 12:44 pm #5149

    Nataraja Sarma
    Free User
    Post count: 10

    Hi Patrik,

    Thats not the case here.. I have all field added on the registration form(http://driverstation.in/my-account/). I have hundreds of registration completed successfully earlier. All the values filled on the form were showing on the output user interface profile page.

    After the version update, the data is missing on backend and frontend as well. (also, later version has some issue with the UI for me. I even tried with different theme).

    I even tried updating the fields from backend for the admin user now. Still the values neither appear backend nor frontend.

    I was suspecting that there is some issue with the database connection. Hence, I have shared the database credentials with you.

    Thanks,

    September 11, 2019 at 2:24 pm #5152

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 19 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket