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Lifetime memebership issue

This topic contains 4 replies, has 3 voices, and was last updated by  Stiofan O’Connor 4 years, 11 months ago.

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  • December 26, 2019 at 5:24 am #6332

    Michal
    Lifetime Member
    Post count: 6

    Hi there,

    I’m not sure if this is the right place to post this but I couldn’t find any ticket system or support email.
    I just purchased the lifetime membership however in the plugin area some plugins have the license expired. So I cannot use it.
    Also, when I’m installing the plugins the lifetime license is rejected with this error… Something went wrong! : Installation package not available.
    I have already added the website into the managed websites.

    Could you please fix this?

    Thank you

    December 26, 2019 at 6:58 am #6335

    Alex Rollin
    Moderator
    Post count: 27815

    You are in luck because those plugins are free and do not require a license.

    If you are in a hurry to install them you can download them from your account on this site and install them directly.

    About the error, “Something….” you are seeing that in the extensions tab? Elsewhere?

    December 26, 2019 at 2:00 pm #6338

    Michal
    Lifetime Member
    Post count: 6

    Thanks for the quick reply.
    Yes, I see this error in UsersWP > Extensions

    December 26, 2019 at 9:36 pm #6340

    Alex Rollin
    Moderator
    Post count: 27815

    The developers will check into it, but, a fix for now is to ‘buy’ them in the shop, they are free, then they should be available for download and then you can install them.

    December 27, 2019 at 5:30 pm #6354

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Michal,

    I have removed your old expired licences, you will be able to add these two free products again on their product page.

    Thanks,

    Stiofan

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