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Recent update no email, user link doesn't work

This topic contains 21 replies, has 3 voices, and was last updated by  Patrik 4 years, 8 months ago.

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  • February 26, 2020 at 1:36 pm #7378

    Foster
    Buyer
    Post count: 164

    Hi,
    After the most recent update, I had a user try to create an account. I did not receive an Admin email as per usual. And the user claims “The link in the email to confirm my account doesn’t work.”

    I just tried to create an account myself and the “Click here” activation link indeed does nothing when clicked.

    February 26, 2020 at 1:37 pm #7379

    Foster
    Buyer
    Post count: 164
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    February 27, 2020 at 1:57 am #7384

    Alex Rollin
    Moderator
    Post count: 27815

    Please share WP Admin credentials and a link to the site so we can find a solution for that.

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    February 27, 2020 at 2:58 am #7386

    Foster
    Buyer
    Post count: 164
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    February 27, 2020 at 3:07 am #7387

    Alex Rollin
    Moderator
    Post count: 27815
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    February 27, 2020 at 5:56 am #7388

    Patrik
    Moderator
    Post count: 1971

    Hi,

    Can you please try now as I have changed the message to use the [#login_details#] tag instead of [#activation_link#].

    Regards,
    Patrik

    February 27, 2020 at 1:51 pm #7393

    Foster
    Buyer
    Post count: 164
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    February 28, 2020 at 6:54 am #7400

    Patrik
    Moderator
    Post count: 1971

    Hi,

    This might be issue with conflicts but I have changed the email content for the “Registration activate email” and it worked for me.

    Please check from your side and let me know if your issue is resolved or not. Also, let me know the steps when the same above link is sent to the user email.

    Regards,
    Patrik

    February 28, 2020 at 2:30 pm #7417

    Foster
    Buyer
    Post count: 164

    This doesn’t really fix the situation for me. With no activation link, I don’t see how can the account be activated by email.

    <p>Dear [#user_name#],</p><p>Thank you for signing up for [#site_name#].</p><p>[#login_details#]</p><p>Thank you,<br /><br />[#site_name_url#].</p>

    If registration worked for you, it may have been because I had Registration Action temporarily set to “Auto Approve”.

    I just tried to create an account with Registration Action set to “Require Email Activation”. After completing the registration form, I got this message:

    An email has been sent to your registered email address. Please click the activation link to proceed. Resend.

    The email contains no activation link so I just tried to log in and got this message:

    Your account is not activated yet. Please check your email for activation email.

    Until this is resolved I am returning Registration Action to “Auto Approve” but I would prefer to have accounts activated by email link.

    February 28, 2020 at 9:35 pm #7419

    Alex Rollin
    Moderator
    Post count: 27815
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    February 28, 2020 at 11:50 pm #7424

    Foster
    Buyer
    Post count: 164
    This reply has been marked as private.
    February 29, 2020 at 12:49 am #7427

    Alex Rollin
    Moderator
    Post count: 27815

    Likely to be a cache issue.
    All of the pages where forms are shown should be excluded from cache.

    February 29, 2020 at 2:07 am #7428

    Foster
    Buyer
    Post count: 164

    Ok. Anything else I should be excluding from cache that I might not know?
    Thanks

    February 29, 2020 at 7:48 am #7430

    Alex Rollin
    Moderator
    Post count: 27815

    If you are using GD, then, the add listing page.

    February 29, 2020 at 3:46 pm #7436

    Foster
    Buyer
    Post count: 164
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