Recent update no email, user link doesn't work

This topic contains 21 replies, has 3 voices, and was last updated by  Patrik 2 months, 3 weeks ago.

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  • #7378

    Foster
    Buyer
    Post count: 164

    Hi,
    After the most recent update, I had a user try to create an account. I did not receive an Admin email as per usual. And the user claims “The link in the email to confirm my account doesn’t work.”

    I just tried to create an account myself and the “Click here” activation link indeed does nothing when clicked.

    #7379

    Foster
    Buyer
    Post count: 164
    This reply has been marked as private.
    #7384

    Alex Rollin
    Moderator
    Post count: 27809

    Please share WP Admin credentials and a link to the site so we can find a solution for that.

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    #7386

    Foster
    Buyer
    Post count: 164
    This reply has been marked as private.
    #7387

    Alex Rollin
    Moderator
    Post count: 27809
    This reply has been marked as private.
    #7388

    Patrik
    Moderator
    Post count: 1970

    Hi,

    Can you please try now as I have changed the message to use the [#login_details#] tag instead of [#activation_link#].

    Regards,
    Patrik

    #7393

    Foster
    Buyer
    Post count: 164
    This reply has been marked as private.
    #7400

    Patrik
    Moderator
    Post count: 1970

    Hi,

    This might be issue with conflicts but I have changed the email content for the “Registration activate email” and it worked for me.

    Please check from your side and let me know if your issue is resolved or not. Also, let me know the steps when the same above link is sent to the user email.

    Regards,
    Patrik

    #7417

    Foster
    Buyer
    Post count: 164

    This doesn’t really fix the situation for me. With no activation link, I don’t see how can the account be activated by email.

    <p>Dear [#user_name#],</p><p>Thank you for signing up for [#site_name#].</p><p>[#login_details#]</p><p>Thank you,<br /><br />[#site_name_url#].</p>

    If registration worked for you, it may have been because I had Registration Action temporarily set to “Auto Approve”.

    I just tried to create an account with Registration Action set to “Require Email Activation”. After completing the registration form, I got this message:

    An email has been sent to your registered email address. Please click the activation link to proceed. Resend.

    The email contains no activation link so I just tried to log in and got this message:

    Your account is not activated yet. Please check your email for activation email.

    Until this is resolved I am returning Registration Action to “Auto Approve” but I would prefer to have accounts activated by email link.

    #7419

    Alex Rollin
    Moderator
    Post count: 27809
    This reply has been marked as private.
    #7424

    Foster
    Buyer
    Post count: 164
    This reply has been marked as private.
    #7427

    Alex Rollin
    Moderator
    Post count: 27809

    Likely to be a cache issue.
    All of the pages where forms are shown should be excluded from cache.

    #7428

    Foster
    Buyer
    Post count: 164

    Ok. Anything else I should be excluding from cache that I might not know?
    Thanks

    #7430

    Alex Rollin
    Moderator
    Post count: 27809

    If you are using GD, then, the add listing page.

    #7436

    Foster
    Buyer
    Post count: 164
    This reply has been marked as private.
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