Delyth Chandler

Forum Replies Created

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • August 10, 2018 at 9:24 am in reply to: Forgot password email link doesn't work #2796

    Delyth Chandler
    Free User
    Post count: 5

    Thank you.

    I’m not sure about granting you access as there will be confidentiality issues. I’ll let you know if I can work out how to do that with maybe some of the data removed.

    Thanks again

    Delyth

    August 9, 2018 at 10:05 am in reply to: Forgot password email link doesn't work #2784

    Delyth Chandler
    Free User
    Post count: 5

    On the staging site, when I have this in the forgot password email
    <p>Dear [#user_name#],</p>[#reset_link#]<p>Thank you,<br /><br />[#site_name_url#].</p>

    I get an error on the forgot password form
    “Error: Something went wrong when sending email. Please contact site admin.”

    When I have this in the forgot password email
    <p>Dear [#user_name#],</p>[#login_details#]<p>Thank you,<br /><br />[#site_name_url#].</p>

    The email sends correctly, but doesn’t substitute any of the login-details:

    “Dear Delyth Chandler,

    Thank you,

    http://bsgi-staging.core-clients.co.uk.

    When I use the latter on the dev site, it sends the email and correctly puts the reset link etc in the email text.

    Thank you again

    August 9, 2018 at 7:58 am in reply to: Forgot password email link doesn't work #2780

    Delyth Chandler
    Free User
    Post count: 5

    Ah great, that’s sorted it on my local dev environment, but I still have a problem on my staging and production environments, even though the settings appear to be exactly the same!

    This is probably caused by something other than your plugin, but if you have any other thoughts on where to look, they would be greatly appreciated!

    Many thanks again

    Delyth

    August 8, 2018 at 1:23 pm in reply to: Forgot password email link doesn't work #2772

    Delyth Chandler
    Free User
    Post count: 5

    Hi Alex,

    Thanks again for you help.

    I found that the Forgot password email settings were wrong on this page:
    http://bsgi.org.uk/wp/wp-admin/admin.php?page=uwp_notifications

    I’ve have now amended this to

    <p>Dear [#user_name#],</p>[#login_details#]<p>You can reset your password here: [#reset_link#]</p><p>Thank you,<br /><br />[#site_name_url#].</p>

    Using the suggested shortcode of [#reset_link#], but this does not get replaced in the user’s email, it shows
    “You can reset your password here: [#reset_link#]”

    and doesn’t substitute the link for the shortcode.

    What could I be doing wrong please?

    Many thanks

    Delyth

    August 8, 2018 at 10:40 am in reply to: Forgot password email link doesn't work #2765

    Delyth Chandler
    Free User
    Post count: 5

    Hi Alex,
    Thanks for your reply, but the link is still wrong. [#login_url#]
    I don’t want them to login I want them to be able to reset the password

    Thanks again for your help
    Delyth

  • Author
    Posts
Viewing 5 posts - 1 through 5 (of 5 total)