Billed After Trial with Discount

This topic contains 3 replies, has 2 voices, and was last updated by  Alex Rollin 5 days, 7 hours ago.

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  • #4480

    BRETT WHIPP
    Free User
    Post count: 31

    Hi,

    One of our users got billed even though we gave her a discount code.

    1-year plan is $79 with 30 days free trial.

    She said did put the code that we provided so that she could get 1 year FREE and should be charged after 30days(free trial)+365days(discount code) – did we miss a setting?

    We have to do a refund ofcourse:
    Invoice status changed from Paid to Refunded
    System – June 12, 2019 at 5:45 am

    #4481

    BRETT WHIPP
    Free User
    Post count: 31

    Also,

    Subscription ID: 22
    Billing Cycle: $0.00 then $79.00 / 1 Year
    Times Billed: 0 / Until Cancelled
    Start Date: May 6, 2019
    Expiration Date: June 5, 2019
    Subscription Status: Failing

    What does Failing mean?

    #4482

    BRETT WHIPP
    Free User
    Post count: 31

    oops. this should be an invoicing matter right? please ignore

    #4488

    Alex Rollin
    Moderator
    Post count: 17285
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