Can't extend my license

This topic contains 4 replies, has 2 voices, and was last updated by  John Els 2 years, 4 months ago.

  • Author
    Posts
  • #2507

    John Els
    Buyer
    Post count: 65

    Hi. I got an email saying that my UsersWP license will expire soon and that I need to renew it. The email provides a link to click on to do so. When I click on the link, I come to a Checkout page that simply says, “Your cart is empty,” with nothing else. I then went to my Purchase History on my profile page and saw an entry for the license. When I click on the “View Licenses” link, it takes me to a page that shows the current license as active, with an expiration date of July 14, 2018. There is also a link, “Extend license,” and when I click that (thinking that it will extend my license for another year), I get back to the Checkout page that simply says, “Your cart is empty.” Can you please help me extend my license? Thanks!

    #2508

    Stiofan O’Connor
    Site Admin
    Post count: 22954

    Hi John,

    Sorry about that, the email should never have been sent. The licence in question is for the “GeoDirectory” addon which was merged in to core UWP so the addon is no longer required and such neither is the licence.

    Thanks,

    Stiofan

    #2509

    John Els
    Buyer
    Post count: 65

    Hi Stiofan,

    Thanks for that. Just to be sure, the license that I looked at, showed the July 14, 2018 expiration. Are you saying that license is no longer required and that everything will continue working after July 14?

    BTW, I love the product you guys create!

    John

    #2510

    Stiofan O’Connor
    Site Admin
    Post count: 22954

    Yes, i checked your account and thats the one, if you still have the UWP GeoDirectory addon installed u can delete it, its all in UWP core now 🙂

    Thanks,

    Stiofan

    #2511

    John Els
    Buyer
    Post count: 65

    Thanks very much. Have a great day!

    John

Viewing 5 posts - 1 through 5 (of 5 total)

The topic ‘Can't extend my license’ is closed to new replies, this may be for inactivity, please open a new topic if you have a similar question.