Captcha code error, please try again, unable to register a new user

This topic contains 13 replies, has 3 voices, and was last updated by  Patrik 4 years, 2 months ago.

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  • February 11, 2020 at 12:34 pm #7097

    sricharant
    Free User
    Post count: 16

    I have followed the instructions from this URL (https://docs.wpeverest.com/docs/user-registration/google-recaptcha-integration/). But When I am trying to register a new user without selecting ‘checkbox’ at “Iam not robot” text, it is showing an error message “Captcha code error, please try again”. Now, When I validate the reCaptcha by selecting checkbox, the ‘Submit’ button of my login form is still disabled and I cannot submit my form.

    I am developing this in my local machine (localhost), so I cannot a send a working url for this site.

    Please help me resolve this issue.

    February 11, 2020 at 9:04 pm #7113

    Alex Rollin
    Moderator
    Post count: 27815

    There isn’t much we can do to help, though, if we cannot see the site, but I will ask a developer to take a look at your topic.

    February 12, 2020 at 8:43 am #7121

    Patrik
    Moderator
    Post count: 1971

    Hi,

    Can you tell me which reCaptcha plugin you are using? We have add-on for our UsersWP plugin which you can find here: https://wordpress.org/plugins/userswp-recaptcha/

    Regards,
    Patrik

    February 12, 2020 at 9:42 am #7123

    sricharant
    Free User
    Post count: 16

    Hi Patrik,

    I am already using the same reCaptcha plugin which was provided by UsersWP. I am using reCaptcha V2 version.

    Thanks

    February 13, 2020 at 12:22 pm #7144

    Patrik
    Moderator
    Post count: 1971

    Hi,

    For troubleshooting, we need to access your site and check as there can be multiple reasons behind this. If you can make a staging site and provide details in private reply then we can do help you here.

    Regards,
    Patrik

    February 18, 2020 at 10:31 am #7204

    sricharant
    Free User
    Post count: 16
    This reply has been marked as private.
    February 19, 2020 at 7:24 am #7216

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    February 19, 2020 at 9:35 am #7219

    sricharant
    Free User
    Post count: 16
    This reply has been marked as private.
    February 19, 2020 at 7:51 pm #7227

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    February 21, 2020 at 12:17 pm #7273

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
    February 24, 2020 at 9:42 am #7303

    sricharant
    Free User
    Post count: 16
    This reply has been marked as private.
    February 24, 2020 at 9:56 am #7305

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
    February 24, 2020 at 10:19 am #7307

    sricharant
    Free User
    Post count: 16

    Hi Patrik,

    I replaced the given files and it worked now. Thank you for your support for the issue.

    Thanks

    February 24, 2020 at 10:59 am #7309

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
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