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EDD plugin not working

This topic contains 6 replies, has 3 voices, and was last updated by  angmiller 4 years, 10 months ago.

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  • January 16, 2020 at 3:53 pm #6655

    angmiller
    Free User
    Post count: 5

    I just purchased the Easy Digital Download add on plugin. It recognizes my license code I was given, but will NOT activate the plugin.

    My site is using WP 5.3.2

    Please advise. Thank you!

    January 16, 2020 at 9:25 pm #6661

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    that’s strange, please share WP Admin and FTP credentials so we can debug that.

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    FTP Credentials
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:

    January 16, 2020 at 10:05 pm #6664

    angmiller
    Free User
    Post count: 5
    This reply has been marked as private.
    January 17, 2020 at 11:46 am #6670

    Patrik
    Moderator
    Post count: 1971

    Hi,

    The admin details you provided are not working. Can you please check and let us know the correct details?

    Regards,
    Patrik

    January 17, 2020 at 12:42 pm #6672

    angmiller
    Free User
    Post count: 5
    This reply has been marked as private.
    January 17, 2020 at 12:48 pm #6673

    Patrik
    Moderator
    Post count: 1971

    Hi,

    You missed this notice in the admin while activating this add on:
    “UsersWP – Easy Digital Downloads requires Easy Digital Downloads plugin to be installed and active.”

    This add on will be activated only if “Easy Digital Downloads” plugin is installed and active.

    Regards,
    Patrik

    January 17, 2020 at 1:56 pm #6674

    angmiller
    Free User
    Post count: 5
    This reply has been marked as private.
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