EDD plugin not working

This topic contains 6 replies, has 3 voices, and was last updated by  angmiller 2 months, 2 weeks ago.

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  • #6655

    angmiller
    Buyer
    Post count: 5

    I just purchased the Easy Digital Download add on plugin. It recognizes my license code I was given, but will NOT activate the plugin.

    My site is using WP 5.3.2

    Please advise. Thank you!

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    #6661

    Alex Rollin
    Moderator
    Post count: 26655

    Hello,

    that’s strange, please share WP Admin and FTP credentials so we can debug that.

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    FTP Credentials
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:

    #6664

    angmiller
    Buyer
    Post count: 5
    This reply has been marked as private.
    #6670

    Patrik
    Moderator
    Post count: 1899

    Hi,

    The admin details you provided are not working. Can you please check and let us know the correct details?

    Regards,
    Patrik

    #6672

    angmiller
    Buyer
    Post count: 5
    This reply has been marked as private.
    #6673

    Patrik
    Moderator
    Post count: 1899

    Hi,

    You missed this notice in the admin while activating this add on:
    “UsersWP – Easy Digital Downloads requires Easy Digital Downloads plugin to be installed and active.”

    This add on will be activated only if “Easy Digital Downloads” plugin is installed and active.

    Regards,
    Patrik

    #6674

    angmiller
    Buyer
    Post count: 5
    This reply has been marked as private.
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