40% OFF EVERYTHING
BLACK FRIDAY SALE
Buy Now

Error when registering

This topic contains 18 replies, has 4 voices, and was last updated by  Giri 7 years, 2 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • September 4, 2017 at 10:58 am #349

    Dotty Directory
    Buyer
    Post count: 254

    Hi,

    Whenever I tried to register i get “Error: Something went wrong when sending email. Please contact site admin”

    Its currently not live and is on another page, I’m planning on replacing my current registration with yours 🙂

    https://www.dottydirectory.com/register

    September 4, 2017 at 11:07 am #350

    Dotty Directory
    Buyer
    Post count: 254

    I’ve had to uninstall it was causing white screens.

    September 4, 2017 at 11:40 am #351

    Dotty Directory
    Buyer
    Post count: 254

    Reinstalled seemed to have stopped the white screen, only thing I remember changing is the “I accept terms and conditions” to something else.

    September 4, 2017 at 1:13 pm #355

    Guust
    Moderator
    Post count: 29970

    Can you please add your WP admin details in a private reply? Thanks

    September 4, 2017 at 1:15 pm #356

    Giri
    Expired Member
    Post count: 3155

    Hi Dotty,

    Please enable wp debug. You will see the original error.

    https://codex.wordpress.org/Debugging_in_WordPress

    Most likely that white screen not caused by UsersWP. If UsersWP is the one causing issue please report me, i’ll fix it right away.

    Thanks

    September 4, 2017 at 1:16 pm #357

    Dotty Directory
    Buyer
    Post count: 254
    This reply has been marked as private.
    September 4, 2017 at 2:03 pm #359

    Giri
    Expired Member
    Post count: 3155

    Hi Dotty, I also need ftp details to enable debugging.

    Thanks

    September 4, 2017 at 2:39 pm #360

    Dotty Directory
    Buyer
    Post count: 254
    This reply has been marked as private.
    September 4, 2017 at 3:18 pm #361

    Giri
    Expired Member
    Post count: 3155

    Hi there,

    I’m getting this error.

    SORRY, YOU DO NOT HAVE ACCESS TO DOTTY DIRECTORY
    This may be of inconvience to you, but we have had to limit the access from your location.

    September 4, 2017 at 3:54 pm #362

    Dotty Directory
    Buyer
    Post count: 254

    Apologies what Is your country or IP address to whitelist you? I’ve have to block a few places from abusing the website.

    September 4, 2017 at 4:00 pm #363

    Giri
    Expired Member
    Post count: 3155
    This reply has been marked as private.
    September 4, 2017 at 4:05 pm #364

    Dotty Directory
    Buyer
    Post count: 254

    I’ve whitelisted your IP Giri, sorry for the trouble.

    I’ll be AFK until tomorrow now, so if you still can’t get in please let me know I’ll get on it first thing in the morning

    September 4, 2017 at 4:11 pm #365

    Giri
    Expired Member
    Post count: 3155

    Hi Dotty,

    Just understood your problem.

    You have removed username field.

    At the moment UsersWP doesn’t support auto generated username. We can’t use email as username here. Because username is being used in profile slugs.

    Try adding username field and let me know whether that fixes your issue.

    Thanks

    September 4, 2017 at 6:51 pm #368

    Paolo
    Site Admin
    Post count: 31206
    This reply has been marked as private.
    September 5, 2017 at 8:23 am #375

    Dotty Directory
    Buyer
    Post count: 254

    Yes that worked, I’ll mask the User login as “Confirm Email” for now then 😉

    Is the ability of auto generated usernames in the cards for the future?

    Also I may be missing something but is there a user registration email sent to admin?

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 19 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket