Facebook login not connecting

This topic contains 3 replies, has 2 voices, and was last updated by Alex Rollin 6 years, 9 months ago.

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Tagged: facebook login, social login, UsersWP

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February 1, 2018 at 9:11 pm #1454

Foster
Buyer

Post count: 164

I don’t know when my Facebook login stopped working.
I have double checked the settings, and tried deactivating plugins but I keep getting an error message.
In Chrome, the message is “Sorry, we couldn’t connect you with Facebook. Please try again.”
In Safari, I get sent to Facebook to verify, but then get the same error as above.

I imagine it has something to do with the Valid OAuth redirect URIs settings?

February 2, 2018 at 12:34 am #1457

Alex Rollin
Moderator

Post count: 27815

Hello,

yes, please review the app settings to make sure they are up to date.

We can only look at the settings on your site, but feel free to make a private reply with WP Admin details and we will be happy to check.

February 2, 2018 at 1:37 am #1459

Foster
Buyer

Post count: 164

Thanks, I figured it out.
I recently switched to a new server and needed to whitelist the IP in the Facebook app settings.

February 2, 2018 at 4:09 am #1461

Alex Rollin
Moderator

Post count: 27815

Ah ha! That’s a new one, thanks for letting us know!

Glad you got it working

We love it when folks get their site working with social, but it is very frustrating that we cannot do more to help with the integrations and settings taking place on the third party site.

Thanks for letting us know, again, it helps to build up the knowledge about each service’s differences in names and settings.
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