Fatal error

This topic contains 4 replies, has 3 voices, and was last updated by  Patrik 5 years, 4 months ago.

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  • #4637

    lisec73
    Buyer
    Post count: 180

    I have had to deactivate userswp plugin because it was causing a fatal error.

    Site is

    MySchoolAdvisor.com.au

    A couple of days ago I only got an error page when I went to log in.

    Wordpress had sent an email to say your ReCaptcha plugin caused the error.

    I deactivated reCaptcha but I couldn’t get rid or the error until I deactivated userswp alltogether.

    After deactivating and logging in, I activated userswp again. It had a message that some tables were updating in the background (login still did not work). When I chose to “update now”, I got the error page again.

    Can you please help out.

    Thanks
    Lise

    #4638

    lisec73
    Buyer
    Post count: 180
    This reply has been marked as private.
    #4640

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    #4642

    lisec73
    Buyer
    Post count: 180
    This reply has been marked as private.
    #4650

    Patrik
    Moderator
    Post count: 1971

    Hi,

    It looks like Swift Performance plugin is causing issues. As it is setting the plugin load priorities and due to that UsersWP plugin is not loading properly. When I deactivate Swift Performance plugin then all the UsersWP pages load properly but the other website design changes. I am not sure if you have done any customizations on your site or not. What I can suggest is using any other optimization plugin to fix this issue and we will also test UsersWP with the Swift Performance plugin to check the conflicts and resolve them. I have disabled UsersWP and UsersWP ReCaptcha plugins.

    Regards,
    Patrik

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