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FB social login not working? Error 500

This topic contains 15 replies, has 3 voices, and was last updated by  Stiofan O’Connor 6 years, 3 months ago.

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  • December 26, 2017 at 8:49 am #1223
    December 26, 2017 at 9:29 am #1224

    Guust
    Moderator
    Post count: 29970

    Please post your URL and WP admin details in a private reply and we will have a look for you.

    December 26, 2017 at 10:08 am #1225

    deals loaeded
    Free User
    Post count: 7
    This reply has been marked as private.
    December 26, 2017 at 10:22 am #1226

    Guust
    Moderator
    Post count: 29970

    Please check that the username and password is correct and that the account has admin privileges.
    Thanks

    December 26, 2017 at 10:29 am #1227

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    Free User
    Post count: 7

    Hi,
    it should be an admin. Did you try going to the dashboard etc?

    December 26, 2017 at 11:08 am #1228

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    “Error: Invalid username or Password.”
    Please double check the login details.

    Thanks,

    Stiofan

    December 26, 2017 at 1:19 pm #1229

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    Free User
    Post count: 7

    Could you please try again? I didn’t change the password

    December 26, 2017 at 4:29 pm #1230

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    I tried again but its still not working, please try your self copying and pasting the pass from the forum, i suspect maybe the forum is changing some special characters u have in the pass?

    Stiofan

    December 26, 2017 at 6:28 pm #1231

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    Free User
    Post count: 7
    This reply has been marked as private.
    December 26, 2017 at 11:53 pm #1232

    Guust
    Moderator
    Post count: 29970

    It looks like you have changed your site from HTTP to HTTPS, so did you change the Facebook settings too to match?
    Site URL should start with 

    https://www.

    Same for your “Facebook APP Callback URL”, that should start with HTTPS

    December 27, 2017 at 9:00 am #1233

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    Free User
    Post count: 7

    Good day Gusst,
    I particularly changed that settings on facebook, although for the site settings it was just domain that was needed, no protocol, but for every settings that needed protocol it has been https:// – however, even if that had been a problem, the plugin should be able to produce a friendlier error message?

    December 27, 2017 at 11:37 am #1234

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    The 500 error is a server error, its something failing that should not fail, it could be anything and there is no way to show a friendlier error message in this case.

    Can you please provide FTP info and i will debug this in the error logs.

    Thanks,

    Stiofan

    (P.S. password works now!)

    December 27, 2017 at 11:17 pm #1235

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    Free User
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    This reply has been marked as private.
    December 28, 2017 at 10:40 am #1236

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hello,

    I have added a more graceful error message, in your case:

    Session path is not writable: /var/lib/php/session

    Please ask your server admin to check the problem.

    Thanks,

    Stiofan

    December 28, 2017 at 2:11 pm #1237

    deals loaeded
    Free User
    Post count: 7

    Great stuff….. Finally working – with abit of settings update on the facebook app on their developer console.

    Thanks alot Stiofan

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