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problem with login

This topic contains 9 replies, has 3 voices, and was last updated by  Patrik 5 years ago.

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  • March 26, 2019 at 8:11 pm #3766

    micrimini
    Buyer
    Post count: 4

    i installed the plugin but i can’t log in. When i try it gives me the message: Invalid username or password. And if i try to log in with wp-login-php it works well… Can you help me? Thanks

    March 26, 2019 at 8:13 pm #3767

    Alex Rollin
    Moderator
    Post count: 27815

    Hmm, that’s not right.
    Please share WP Admin in a private reply so we can check on that.

    Are you getting a ReCaptcha error?

    March 26, 2019 at 8:24 pm #3768

    micrimini
    Buyer
    Post count: 4
    This reply has been marked as private.
    March 26, 2019 at 8:35 pm #3769

    Alex Rollin
    Moderator
    Post count: 27815

    We can take a look, but, it seems to me like that captcha form is from your host. Didn’t we discuss that before? The captcha is failing to authorize the form, and the form is coming back with incorrect password. The same thing happens if you enter the right password on the wp login but leave off the captcha. Try it and you will see what I mean.

    Do you have FTP for the site?

    March 26, 2019 at 9:41 pm #3770

    micrimini
    Buyer
    Post count: 4
    This reply has been marked as private.
    March 26, 2019 at 9:44 pm #3771

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    March 26, 2019 at 10:33 pm #3772

    micrimini
    Buyer
    Post count: 4
    This reply has been marked as private.
    March 27, 2019 at 10:04 am #3774

    Patrik
    Moderator
    Post count: 1971

    Hi,

    Can you check if you have caching enabled on your site via hosting or any WordPress plugin? Also, I am not able to login to the admin as it only redirects to the home page.

    Regards,
    Patrik

    March 28, 2019 at 1:24 am #3778

    micrimini
    Buyer
    Post count: 4
    This reply has been marked as private.
    March 28, 2019 at 6:10 am #3780

    Patrik
    Moderator
    Post count: 1971

    Hi,

    It seems your hosting provider is validating captcha for WordPress login and in our UsersWP plugin we validate our recaptcha add-on which works fine but at the same time your hosting provider’s recaptcha is validated via WordPress core function which is the same we used in our UsersWP plugin and it throws error “Dimostra di non essere un robot, risolvi il CAPTCHA.”.

    So here, Solution will be either disable the recaptcha from your hosting provider or you can ask them not to apply their captcha on our login form.

    Regards,
    Patrik

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