40% OFF EVERYTHING
BLACK FRIDAY SALE
Buy Now

Profile Media Upload not working

This topic contains 15 replies, has 4 voices, and was last updated by  Stiofan O’Connor 7 years, 1 month ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: , ,

  • Author
    Posts
  • October 5, 2017 at 9:45 pm #674

    Yehuda Leibler
    Buyer
    Post count: 8

    Every time a user tries to upload media (cover and profile pictures) from the front end it doesnt work. The upload button doesnt do anything after image is selected and apply button doesnt work

    additionally, when trying to add a cover photo, the upload form is covered by a low opacity black screen that doesnt allow one to click on anything. The css name of the item is Div#uwp-modal-backdrop (in case that helps)

    October 5, 2017 at 11:53 pm #675

    Guust
    Moderator
    Post count: 29970

    Can you please post your URL and WP admin details in a private reply, so we can check this out.
    Sounds like some conflicts happening, I cannot replicate that on my test site.

    Thanks

    October 6, 2017 at 12:07 pm #680

    Giri
    Expired Member
    Post count: 3155

    Hi there,

    It seems like you have javascript errors thats coming from some other plugin. Try deactivating your plugins one by one and then test.

    Post your admin details. We will take a look.

    Thanks

    October 7, 2017 at 9:17 pm #685

    Yehuda Leibler
    Buyer
    Post count: 8

    Hi,

    None of the plugins seemed to have caused the issue. It is the theme itself. Only when I change themes can I use the plugin. The problem is that this is the theme that my whole site is built on. Is there any way to fix this?

    Thanks

    October 7, 2017 at 11:40 pm #686

    Guust
    Moderator
    Post count: 29970

    Can you please post your URL and WP admin details in a private reply, so we can check this out.

    October 7, 2017 at 11:41 pm #687

    Yehuda Leibler
    Buyer
    Post count: 8
    This reply has been marked as private.
    October 9, 2017 at 11:41 am #697

    Giri
    Expired Member
    Post count: 3155

    Hi Yehuda,

    Assigned to stiofan. He can give you better guidance since he is good with js.

    Thanks

    October 9, 2017 at 1:47 pm #698

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    It seems the progressbar.min.js is missing from the page, can you please provide FTP info and i’ll debug it.

    Thanks,

    Stiofan

    October 9, 2017 at 5:40 pm #701

    Yehuda Leibler
    Buyer
    Post count: 8
    This reply has been marked as private.
    October 9, 2017 at 5:43 pm #703

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Thanks, i’m going to do some testing for the next 15-20 minutes, try not to access the wp-admin area if you can.

    Thanks,

    Stiofan

    October 9, 2017 at 6:32 pm #704

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Thanks for the info, it seems to be a theme conflict, i’ll check it more tomorrow, i am just finishing for the night 🙂

    Thanks,

    Stiofan

    October 10, 2017 at 1:58 pm #708

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Was going to test a fix now but it looks like you have changed theme or maybe there is just problems with your site?

    Stiofan

    October 10, 2017 at 2:38 pm #713

    Yehuda Leibler
    Buyer
    Post count: 8
    This reply has been marked as private.
    October 10, 2017 at 2:49 pm #715

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    ok, the hiding is now fixed but there is also a conflict with “layers-pro-extension” plugin, it seems to be breaking UWP and Autoptimize, for UWP it seems to stop the loading of progressbar.min.js file, disabelign that plugin and it works.

    Stiofan

    October 10, 2017 at 2:51 pm #716

    Yehuda Leibler
    Buyer
    Post count: 8
    This reply has been marked as private.
  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 16 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket