Profile page not working
This topic contains 15 replies, has 3 voices, and was last updated by Patrik 5 months ago.
- AuthorPosts
- July 3, 2019 at 1:50 pm #4629
Hi there,
I have the UsersWP plugin integrated with my GeoDirectory plugin. My profile page doesn’t work. I have the setting so that when users log in they get directed to their profile page and that appears to be working now at least. But I also have it so when you’re logged in you can view your profile, and that page isn’t working. When I click View Profile (Screen Shot 2019-07-03 at 8.45.46 AM) it says the page isn’t working and it redirected too many times. Would you happen to know what’s going on? I have screenshots of my page and login settings attached.
Attachments:
You must be logged in to view attached files.July 3, 2019 at 1:57 pm #4633Thanks for making a topic here so we can help you with that.
Please share site credentials in a private reply and we will look into the issue:
WordPress Credentials
WP Admin Login URL:
WP Admin Username:
WP Admin Password:FTP Credentials
FTP Host:
FTP Port:
FTP User:
FTP Password:July 3, 2019 at 2:24 pm #4634This reply has been marked as private.July 3, 2019 at 3:52 pm #4635This reply has been marked as private.July 3, 2019 at 5:50 pm #4636This reply has been marked as private.July 4, 2019 at 4:21 am #4639Contact your host for retrieval of FTP information.
You can also share CPanel, which is the login to your site hosting management panel.
July 9, 2019 at 2:52 pm #4696Hi there,
Has there been an update on this yet?
Thanks!
July 9, 2019 at 3:39 pm #4697The developers need FTP or CPanel to debug the issue.
July 9, 2019 at 6:19 pm #4698This reply has been marked as private.July 9, 2019 at 6:27 pm #4699This reply has been marked as private.July 9, 2019 at 7:15 pm #4700This reply has been marked as private.July 10, 2019 at 9:38 am #4705Hi,
It seems like there is a conflict with the theme or other plugins which is using the author redirection.
If you have a staging site set up then please provide us the admin and FTP details in private reply so that I can deactivate the plugin and activate one by one to see which plugin is causing the issue without affecting your live site customers.
Regards,
PatrikJuly 10, 2019 at 1:52 pm #4709This reply has been marked as private.July 11, 2019 at 4:12 pm #4715Hi,
You have disabled the author URL redirect to UsersWP profile page in settings UsersWP->General->Profile->Show Advanced and when I untick it then if fixes the redirect loop issue. Can you check from your side? I have disabled it on both live and staging site.
Regards,
PatrikJuly 11, 2019 at 4:20 pm #4717Awesome! Looks like it’s working on my end as well. Thanks for looking into this, never would have thought to check that. I appreciate your help!
- AuthorPosts
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