Profile page not working

This topic contains 15 replies, has 3 voices, and was last updated by  patrik 1 week, 5 days ago.

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  • #4629

    Sarah
    Free User
    Post count: 61

    Hi there,

    I have the UsersWP plugin integrated with my GeoDirectory plugin. My profile page doesn’t work. I have the setting so that when users log in they get directed to their profile page and that appears to be working now at least. But I also have it so when you’re logged in you can view your profile, and that page isn’t working. When I click View Profile (Screen Shot 2019-07-03 at 8.45.46 AM) it says the page isn’t working and it redirected too many times. Would you happen to know what’s going on? I have screenshots of my page and login settings attached.

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    #4633

    Alex Rollin
    Moderator
    Post count: 18504

    Thanks for making a topic here so we can help you with that.

    Please share site credentials in a private reply and we will look into the issue:

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    FTP Credentials
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:

    #4634

    Sarah
    Free User
    Post count: 61
    This reply has been marked as private.
    #4635

    Alex Rollin
    Moderator
    Post count: 18504
    This reply has been marked as private.
    #4636

    Sarah
    Free User
    Post count: 61
    This reply has been marked as private.
    #4639

    Alex Rollin
    Moderator
    Post count: 18504

    Contact your host for retrieval of FTP information.

    You can also share CPanel, which is the login to your site hosting management panel.

    #4696

    Sarah
    Free User
    Post count: 61

    Hi there,

    Has there been an update on this yet?

    Thanks!

    #4697

    Alex Rollin
    Moderator
    Post count: 18504

    The developers need FTP or CPanel to debug the issue.

    #4698

    Sarah
    Free User
    Post count: 61
    This reply has been marked as private.
    #4699

    Alex Rollin
    Moderator
    Post count: 18504
    This reply has been marked as private.
    #4700

    Sarah
    Free User
    Post count: 61
    This reply has been marked as private.
    #4705

    patrik
    Moderator
    Post count: 1199

    Hi,

    It seems like there is a conflict with the theme or other plugins which is using the author redirection.

    If you have a staging site set up then please provide us the admin and FTP details in private reply so that I can deactivate the plugin and activate one by one to see which plugin is causing the issue without affecting your live site customers.

    Regards,
    Patrik

    #4709

    Sarah
    Free User
    Post count: 61
    This reply has been marked as private.
    #4715

    patrik
    Moderator
    Post count: 1199

    Hi,

    You have disabled the author URL redirect to UsersWP profile page in settings UsersWP->General->Profile->Show Advanced and when I untick it then if fixes the redirect loop issue. Can you check from your side? I have disabled it on both live and staging site.

    Regards,
    Patrik

    #4717

    Sarah
    Free User
    Post count: 61

    Awesome! Looks like it’s working on my end as well. Thanks for looking into this, never would have thought to check that. I appreciate your help!

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