ReCaptcha and Social Login can not be deleted

This topic contains 7 replies, has 3 voices, and was last updated by  jotomas 6 years ago.

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  • April 23, 2018 at 7:41 am #2006

    jotomas
    Buyer
    Post count: 802

    Hello,

    I am trying to fully uninstall UsersWP and its addons from my WP-MulsiSite network.

    UsersWP plugin and UsersWP GD AddOn have been succesfully deleted while ReCaptcha and Social Login AddOns can not be deleted, the red “deleting” notice shows (screenshot attached) but does not disappear neither the window with the message “Deleting completed” appears.

    What should I do to delete both them?

    I look forward to your reply.

    Thank you very much for your attention.

    Best regards.

    April 23, 2018 at 7:43 am #2008

    Kor
    Moderator
    Post count: 16516

    Hi jotomas,

    Thanks for your post. Kindly share WP admin access and FTP access in private reply and we’ll assists you further with this.

    Thanks!

    April 23, 2018 at 9:34 am #2012

    jotomas
    Buyer
    Post count: 802
    This reply has been marked as private.
    April 24, 2018 at 11:01 am #2021

    jotomas
    Buyer
    Post count: 802

    Hi Kor,

    Any news?

    I look forward to your reply.

    Thank you very much for your attention.

    Best regards.

    April 24, 2018 at 11:50 am #2022

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    Addons should always be deactivated before the core plugin.

    You can either:

    1. Delete the plugin folders via FTP
    2. Reinstall the core plugin, activate, and proceed to deactivate and delete the addons.

    Let us know how it goes

    April 25, 2018 at 1:37 am #2023

    Kor
    Moderator
    Post count: 16516

    Hi Jotomas,

    Thanks for your patience. I’ve just removed it for you and could you please check on it?

    Thanks!

    April 25, 2018 at 5:13 am #2024

    jotomas
    Buyer
    Post count: 802

    Hi Kor,

    Checked!

    Thanks a lot!

    Best regards.

    April 25, 2018 at 8:28 am #2034

    jotomas
    Buyer
    Post count: 802

    Hi Kor,

    I wanted to delete and reinstall UsersWP to check an strange behaviour I experienced.

    Now I am testing it and I am opening a new ticket about it.

    Best regards.

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