40% OFF EVERYTHING
BLACK FRIDAY SALE
Buy Now

Social Login Problem

This topic contains 10 replies, has 3 voices, and was last updated by  Alex Rollin 6 years, 4 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: ,

  • Author
    Posts
  • July 25, 2018 at 3:21 am #2658

    Backpacking Series
    Buyer
    Post count: 104

    Hello,

    Since yesterday, I am experiencing problems with social login – especially with Yahoo. The login process times out. Any known issues to be aware of or suggestions to troubleshoot? Thank you

    Kind regards,

    July 25, 2018 at 6:31 am #2659

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    we don’t have any other reports at this time.

    Does it say ‘waiting for… ‘ something in particular?

    July 25, 2018 at 10:14 am #2660

    Backpacking Series
    Buyer
    Post count: 104

    Hello,

    The performance and errors are not consistent.

    For instance, with Google, I get to see ‘Processing, please wait‘ message for 2-4 minutes. After that it can time out or login. Or, similarly with Yahoo, it takes over 3 minutes to login or simply times out.

    I verified Google and Yahoo oAuth application settings and they haven’t been touched. Over the past few days, the only change I have made is to add a Google Analytics script to the site headers. However, once I noticed this erratic response from login module, I moved around the GA script to CloudFlare – with no improvement though. Do you reckon any conflict there?

    Suggestions to isolate / resolve this are welcome.

    Kind regards,

    July 25, 2018 at 11:58 am #2661

    Backpacking Series
    Buyer
    Post count: 104

    PS: Have you noticed that social login to userswp.io website too fails with a blank screen? Here’s a screenshot: https://screenshots.firefox.com/ITgPXV7FRHzsUx3k/wpgeodirectory.com

    July 25, 2018 at 12:02 pm #2662

    Alex Rollin
    Moderator
    Post count: 27815

    We would be happy to take a look at your settings to see if we can find the problem, and will take a look at our site, too.

    Please be sure to have completed all the steps for configuration, and do check to see that your plugins are all up to date.

    https://wpgeodirectory.com/docs/installing-addons/#updates

    To allow us to examine the site, please create a private reply and include all the information listed below so we can make a complete diagnosis.

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    FTP Credentials
    SFTP/FTP:
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:

    July 25, 2018 at 3:26 pm #2663

    Backpacking Series
    Buyer
    Post count: 104

    Hello,

    Thank you for the advice to check versions. I realized I was on Social Login 1.0.2 and found version 1.0.5 on your site. I had to delete the previous version and then install this latest. Would you know why did the new version of Social Login Addon not appear in WordPress plugin updates in the usual manner?

    PS: Given this upgrade, please let me test the scenario for a few hours before pursuing further.

    Kind regards,

    July 25, 2018 at 3:59 pm #2664

    Alex Rollin
    Moderator
    Post count: 27815

    OK let us know how it goes

    July 26, 2018 at 4:18 am #2665

    Backpacking Series
    Buyer
    Post count: 104

    Thank you.

    If you do not mind, I am curious – why did the new version of Social Login Addon not appear in WordPress plugin updates in the usual manner? And should I continue to look for new versions on your site instead of getting these delivered via WordPress updates? Is there a way that my email ID can be put on a mailing list for when new versions of Addons are released? Please advice.

    PS: Status of Social Login -> All other social logins look okay, except Yahoo, which is taking a long time to complete the process. I am going to do few more tests before pursuing further.

    Kind regards

    July 26, 2018 at 8:49 am #2666

    Patrik
    Moderator
    Post count: 1971

    Hi,

    The Yahoo social login is working fine on our staging site as well. If it is still problem on your site then provide us the admin and FTP details in private reply and we will have a look.

    Regards,
    Patrik

    July 27, 2018 at 12:06 am #2667

    Backpacking Series
    Buyer
    Post count: 104

    Hello,

    Thank you for your support.

    I can now verify that Yahoo login too is working reliably and we can close this request.

    Kind regards

    July 27, 2018 at 4:47 am #2670

    Alex Rollin
    Moderator
    Post count: 27815

    Great! 🙂

  • Author
    Posts
Viewing 11 posts - 1 through 11 (of 11 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket