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Something went wrong when sending email

This topic contains 12 replies, has 3 voices, and was last updated by  Giri 7 years, 2 months ago.

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  • September 20, 2017 at 4:51 pm #446

    Michael Roed
    Buyer
    Post count: 14

    Hi guys.
    I also get the error “Error: Something went wrong when sending email. Please contact site admin.” when people are trying to register on my site.

    I just switched to UsersWP from UserPro where I did not see the error. I have all default fields enabled and not checked the Send to admin box. I am able to reset my password as I am getting the reset email so the emailing is working.

    Please advise?
    Michael

    September 20, 2017 at 9:31 pm #449

    Paolo
    Site Admin
    Post count: 31206

    Hi Micheal,

    please provide a link and admin credentials in a private reply and we will follow up asap.

    I can’t recreate this in any of my demos.

    Let us know,

    Thanks,

    September 21, 2017 at 7:06 am #452

    Michael Roed
    Buyer
    Post count: 14
    This reply has been marked as private.
    September 21, 2017 at 12:45 pm #460

    Giri
    Expired Member
    Post count: 3155

    Hi Michael,

    Please read the page especially the “Email Debugging” section.

    https://userswp.io/userswp-1-0-7-released/

    If you still need help let me know.

    Thanks.

    September 25, 2017 at 10:28 am #507

    Michael Roed
    Buyer
    Post count: 14

    Hi Giri.
    I did set debug mode on. Nothing shows here. But after I sent the login in PM the site do not give the error but there is also no email sent when registering.

    So now it’s a new problem. No error message, no emails, it just redirects to the front page after signup.

    Hope you can help.
    Thanks.

    September 25, 2017 at 12:05 pm #516

    Giri
    Expired Member
    Post count: 3155

    Hi Michael,

    I didn’t login to your site so far and most likely paolo neither. So I don’t think we are the reason for your email problem.

    But if you can provide ftp details, I can see your error logs and try to fix the issue.

    Thanks

    September 25, 2017 at 12:53 pm #521

    Michael Roed
    Buyer
    Post count: 14
    This reply has been marked as private.
    September 25, 2017 at 1:12 pm #525

    Giri
    Expired Member
    Post count: 3155

    Hi Michael, your register form is missing the username field. Its a mandatory field.

    In recent version we removed the deletion support for that field. Hope that helps.

    Your email seem to be working fine. Just tested with forgot password.

    Thanks

    September 25, 2017 at 1:17 pm #526

    Michael Roed
    Buyer
    Post count: 14

    Thank you Giri.
    I just did an out-of-the-box installation of your plugin through the WP directory and used the default registration form, just adding one field more. I do not think I removed anything, but thank you VERY much for making this work now 🙂

    Best,
    Michael

    September 25, 2017 at 1:22 pm #527

    Giri
    Expired Member
    Post count: 3155

    Hi Michael,

    out-of-the-box installation adds the username field in register form. Most likely you would have clicked the red x button to remove the field from the register form.

    Thanks

    September 25, 2017 at 1:34 pm #528

    Giri
    Expired Member
    Post count: 3155

    Hi Michael,

    I have fixed the issue.

    Let me know if you still face issue.

    Thanks

    September 26, 2017 at 8:21 am #546

    Michael Roed
    Buyer
    Post count: 14

    Thanks Giri,
    All is good now 🙂

    Best,
    Michael

    September 26, 2017 at 12:25 pm #547

    Giri
    Expired Member
    Post count: 3155

    You are welcome 🙂

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