Something went wrong when sending email

This topic contains 12 replies, has 3 voices, and was last updated by  Giri 2 years, 10 months ago.

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  • #446

    Michael Roed
    Buyer
    Post count: 14

    Hi guys.
    I also get the error “Error: Something went wrong when sending email. Please contact site admin.” when people are trying to register on my site.

    I just switched to UsersWP from UserPro where I did not see the error. I have all default fields enabled and not checked the Send to admin box. I am able to reset my password as I am getting the reset email so the emailing is working.

    Please advise?
    Michael

    #449

    Paolo
    Site Admin
    Post count: 31205

    Hi Micheal,

    please provide a link and admin credentials in a private reply and we will follow up asap.

    I can’t recreate this in any of my demos.

    Let us know,

    Thanks,

    #452

    Michael Roed
    Buyer
    Post count: 14
    This reply has been marked as private.
    #460

    Giri
    Expired Member
    Post count: 3155

    Hi Michael,

    Please read the page especially the “Email Debugging” section.

    https://userswp.io/userswp-1-0-7-released/

    If you still need help let me know.

    Thanks.

    #507

    Michael Roed
    Buyer
    Post count: 14

    Hi Giri.
    I did set debug mode on. Nothing shows here. But after I sent the login in PM the site do not give the error but there is also no email sent when registering.

    So now it’s a new problem. No error message, no emails, it just redirects to the front page after signup.

    Hope you can help.
    Thanks.

    #516

    Giri
    Expired Member
    Post count: 3155

    Hi Michael,

    I didn’t login to your site so far and most likely paolo neither. So I don’t think we are the reason for your email problem.

    But if you can provide ftp details, I can see your error logs and try to fix the issue.

    Thanks

    #521

    Michael Roed
    Buyer
    Post count: 14
    This reply has been marked as private.
    #525

    Giri
    Expired Member
    Post count: 3155

    Hi Michael, your register form is missing the username field. Its a mandatory field.

    In recent version we removed the deletion support for that field. Hope that helps.

    Your email seem to be working fine. Just tested with forgot password.

    Thanks

    #526

    Michael Roed
    Buyer
    Post count: 14

    Thank you Giri.
    I just did an out-of-the-box installation of your plugin through the WP directory and used the default registration form, just adding one field more. I do not think I removed anything, but thank you VERY much for making this work now 🙂

    Best,
    Michael

    #527

    Giri
    Expired Member
    Post count: 3155

    Hi Michael,

    out-of-the-box installation adds the username field in register form. Most likely you would have clicked the red x button to remove the field from the register form.

    Thanks

    #528

    Giri
    Expired Member
    Post count: 3155

    Hi Michael,

    I have fixed the issue.

    Let me know if you still face issue.

    Thanks

    #546

    Michael Roed
    Buyer
    Post count: 14

    Thanks Giri,
    All is good now 🙂

    Best,
    Michael

    #547

    Giri
    Expired Member
    Post count: 3155

    You are welcome 🙂

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