Unable to Login to my site after activating Recaptcha v3 addon

This topic contains 3 replies, has 2 voices, and was last updated by  Alex Rollin 2 weeks, 3 days ago.

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  • #4905

    sheila
    Free User
    Post count: 7

    Hello

    I followed all instructions in setting up the recaptcha v3 addon. I assume I set to invisible since I can’t see the I’m not a robot box. However, there’s a recaptcha button at the bottom right which only shows “Protected by Recaptcha Terms and Conditions.” Forgive my ignorance but I can’t find info explaining what the next step should be for successful login in and was tempted to delete the recaptcha account but thought it might not solve my issue and instead result in even greater problem. I have attached a snapshot of what I’ve been getting. Is there something I’m supposed to do after clicking the recptcha button at the bottom or what should I do to login?
    Thanks a lot for your assistance.

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    #4907

    Alex Rollin
    Moderator
    Post count: 19654

    You should probably disable the recaptcha addon via FTP and then review the settings. If there is a mismatch between your site settings and the settings in ReCaptcha Admin (Google) then there will be an issue with login.

    #4908

    sheila
    Free User
    Post count: 7

    Hello,
    Thank you Alex for the assistance…your advice helped solve the problem!
    Again, thank you!

    #4909

    Alex Rollin
    Moderator
    Post count: 19654

    Excellent!

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