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Updating Profile Next Page Not Showing

This topic contains 10 replies, has 3 voices, and was last updated by  Patrik 4 years, 4 months ago.

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  • Author
    Posts
  • December 8, 2019 at 6:22 am #6126

    Jeff Adams
    Buyer
    Post count: 1780

    1. After I click on “Update Account” it goes to a page not found.
    2. The label for country field is not close to it’s field.
    3. Required message isn’t showing.

    December 8, 2019 at 6:24 am #6127

    Jeff Adams
    Buyer
    Post count: 1780
    This reply has been marked as private.
    December 8, 2019 at 7:30 am #6129

    Guust
    Moderator
    Post count: 29970

    Please check the login details. Thanks

    December 9, 2019 at 12:12 am #6140

    Jeff Adams
    Buyer
    Post count: 1780

    I reset the password

    December 9, 2019 at 3:28 am #6145

    Jeff Adams
    Buyer
    Post count: 1780

    I don’t know if I need to go through here and UserWP forum to let you know, but I just realized it was Wordfence was blocking you from logging in so I have it disabled now.

    December 10, 2019 at 9:25 am #6169

    Patrik
    Moderator
    Post count: 1971

    Hi Jeff,

    We need FTP details in private reply to troubleshoot the issue.

    Regards,
    Patrik

    December 12, 2019 at 3:31 am #6192

    Jeff Adams
    Buyer
    Post count: 1780
    This reply has been marked as private.
    December 12, 2019 at 7:07 am #6196

    Patrik
    Moderator
    Post count: 1971

    Hi,

    We have fixed other issues but regarding account update showing 404 error, we need to troubleshoot by deactivating the plugins as it may be due to conflicts. Kindly let us know the details of your staging server and we can do troubleshooting there without affecting your live users.

    Regards,
    Patrik

    December 12, 2019 at 3:11 pm #6210

    Jeff Adams
    Buyer
    Post count: 1780
    This reply has been marked as private.
    December 12, 2019 at 3:14 pm #6211

    Jeff Adams
    Buyer
    Post count: 1780
    This reply has been marked as private.
    December 16, 2019 at 12:02 pm #6263

    Patrik
    Moderator
    Post count: 1971

    Hi,

    We have found the error and we are working on the fix. The error is because you have country field in the account form and the GD Location manager reads the country field submitted via the form and redirects the page accordingly. So it is redirecting the page to 404 because the criteria doesn’t match. We will change this country field to something like user_country or uwp_country to fix this which will take time.

    Regards,
    Patrik

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We have moved to a support ticketing system and our forums are now closed.

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