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Users Can't Log in using Laptop/Desktop

This topic contains 7 replies, has 3 voices, and was last updated by  Guust 5 years, 2 months ago.

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  • Author
    Posts
  • February 11, 2019 at 3:56 pm #3612

    Chukky Chuks
    Free User
    Post count: 3

    Users can only log in using their phones but not their laptops. How can I resolve this?

    February 11, 2019 at 8:47 pm #3613

    Alex Rollin
    Moderator
    Post count: 27815

    Oh no! Hmm…can you send us a URL so we can check that out?
    If you share WP Admin credentials in a private reply then we can also check the settings.

    February 17, 2019 at 4:36 pm #3630

    Chukky Chuks
    Free User
    Post count: 3
    This reply has been marked as private.
    February 17, 2019 at 8:28 pm #3631

    Alex Rollin
    Moderator
    Post count: 27815

    I was able to login. You?
    Try clearing your browser cache.

    February 17, 2019 at 10:01 pm #3632

    Chukky Chuks
    Free User
    Post count: 3

    I have cleared my cache. We’ve also tried logging in using different devices. Even users are complaining they can’t log in using their desktop/laptop. Once you login you’re meant to be redirected to the dashboard, instead, it keeps reloading the homepage thereby making the dashboard inaccessible.

    February 17, 2019 at 10:16 pm #3633

    Guust
    Moderator
    Post count: 29970

    Works fine for me. I suggest you try deleting all caching and try a different caching plugin like WP Super Cache: https://wpgeodirectory.com/docs/wp-super-cache/

    Thanks

    February 17, 2019 at 11:06 pm #3634

    Chukky Chuks
    Free User
    Post count: 3

    That worked. Thank you so much for your help.

    February 18, 2019 at 2:00 am #3635

    Guust
    Moderator
    Post count: 29970

    You’re welcome.

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