View Password and Refresh Captcha is not working.

This topic contains 14 replies, has 4 voices, and was last updated by  milettic 4 years, 3 months ago.

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  • #6206

    Jeff Adams
    Buyer
    Post count: 1780

    I’m not sure if this is a UserWP thing or not:

    As demonstrated in this video: https://youtu.be/mWXHMn_8HQ4

    If you go to login and try to view password as you type it, clicking the eyeball does not work.

    Also, there appears to be no way to reset the reCaptcha

    Lastly, something crazy happened, watch video and you’ll see the login display a row of refresh icons go across the screen.

    #6207

    Jeff Adams
    Buyer
    Post count: 1780
    This reply has been marked as private.
    #6214

    Alex Rollin
    Moderator
    Post count: 27815

    Awesome bug, thanks for reporting. The developers will look into it.

    #6217

    Jeff Adams
    Buyer
    Post count: 1780

    Lol, that was the first time I noticed it do that. And I noticed it again just a few minutes ago, but not every time…

    #6241

    Patrik
    Moderator
    Post count: 1971

    Hi,

    That is due to font awesome icon changes the <i> tag to <svg> and due to that our JS is not able to remove the loader and instead it only appends the loader. We have made a fix for this. We are looking into the hide/show issue as it is for your site only and not generated on our test site.

    Regards,
    Patrik

    #6242

    milettic
    Buyer
    Post count: 240

    I have the same problem with the reCaptcha, no one can log in or register. And also hide/show button doesn’t work.

    #6244

    Jeff Adams
    Buyer
    Post count: 1780

    Yikes, this is tragic if people can’t login or register. I’ve spent countless hours every week and many many thousands of dollars for two years networking, traveling, videographing, editing, promoting, etc… all pointing to my site, the last thing I need is for that to foil it all. I hope that’s not the case with my site and all this can get fixed and begin working solid quick! 🙁

    I received this email a few days ago:

    “I have tried five times to become a member of your community but the system keeps coming up with another reason why they won’t accept my password. It is getting very frustrating and I don’t know what the problem is.”

    And “I created a user name and password but every time I try to sign in I get a prompt that says invalid user name or password. I even started all over and the same thing happened. I just don’t get what’s going on. I know I had a lot of difficulty with the captcha photos because they were not very clear.”

    And “I just tried it again and the same thing happened.”

    But when I test it everything seems to work, quirky and not easy, but it works. She was using a mac and safari though. When I use my pc i have problems with firefox and google. So, it’s not working well at all on my end using a pc and may be even worse on a mac/safari. My wife has a mac, I’m about to test it on there and will follow up…

    #6276

    Patrik
    Moderator
    Post count: 1971

    Hi,

    The issue generated due to the multiple login forms on the same page. You have login form in the footer which I would suggest removing and then let me know if the issue is still there or not. Regarding font awesome, we will replace our logic for checking <i> tag instead of <svg> as the latest font awesome uses <svg> to display the icon. We will fix that for sure in the next update.

    Regards,
    Patrik

    #6317

    milettic
    Buyer
    Post count: 240
    This reply has been marked as private.
    #6318

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    #6319

    Jeff Adams
    Buyer
    Post count: 1780
    This reply has been marked as private.
    #6327

    Patrik
    Moderator
    Post count: 1971

    Hi,

    We have resolved the issue regarding the captcha not allowing to login to you and the password is not displayed on click of an eye icon on your site. Please check and let me know if there are any other issues.

    Regards,
    Patrik

    #6426

    milettic
    Buyer
    Post count: 240

    It doesn’t work from my homepage.
    reCAPTCHA ERROR: The secret parameter is missing or invalid. Please try again.

    #6431

    Patrik
    Moderator
    Post count: 1971

    Hi Milettic,

    Kindly create a new support ticket instead of jumping to other’s support tickets. So that we can assist you with your site. Also, post admin and FTP details so that I can make some changes to your site to fix the issue.

    Regards,
    Patrik

    #6511

    milettic
    Buyer
    Post count: 240

    Ok, but you already assisted me on this topic here.
    Thank you

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