Additional Fields are blank

This topic contains 24 replies, has 4 voices, and was last updated by  patrik 5 months, 2 weeks ago.

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  • #3389

    ROGER ROBINSON
    Buyer
    Post count: 14

    Hello, I am new to usersWP so maybe just missing something. I created a new registration form with additional fields (company, company address…). The form seems to work properly for registering but when I look at the user profile none of the additional info is there. When i look at users in wordpress, the user is there and the extra fields are listed but are blank. What am i missing?
    Thanks, Roger

    #3390

    Guust
    Moderator
    Post count: 26511

    Open up the custom fields and make sure to add them to the profile: see image.

    Let us know, thanks.

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    #3392

    ROGER ROBINSON
    Buyer
    Post count: 14

    Thank you, I did miss that. But when I try to do so I get “Column change failed, you may have too many columns.” error

    #3393

    Alex Rollin
    Moderator
    Post count: 17285

    Please share WP Admin credentials and a login URL in a private reply and we will check on that for you.

    #3397

    ROGER ROBINSON
    Buyer
    Post count: 14
    This reply has been marked as private.
    #3399

    ROGER ROBINSON
    Buyer
    Post count: 14
    This reply has been marked as private.
    #3405

    Alex Rollin
    Moderator
    Post count: 17285

    I can see the issue there,

    I tried setting the Temple field to show in account and register form, and not required, and got

    “Column change failed, you may have too many columns.

    The developers will take a look, but they may need FTP. Please write back with FTP and CPanel information so they can check files and database when t hey debug the issue. Thanks

    #3408

    ROGER ROBINSON
    Buyer
    Post count: 14
    This reply has been marked as private.
    #3418

    patrik
    Moderator
    Post count: 1092

    Hi Roger,

    I would suggest you contact your hosting provider and ask them to increase the limit or can modify the DB column structure by reducing the data size of each column but for that, you may need the help of a developer and I would suggest taking backup of DB before doing the same. Let us know reply from your hosting provider.

    Regards,
    Patrik

    #3421

    ROGER ROBINSON
    Buyer
    Post count: 14

    Hi Patrik,

    Just to clarify, what should I be asking them to increase the limit of?

    Roger

    #3422

    patrik
    Moderator
    Post count: 1092

    Hi,

    I have removed the old field and recreated the new one and it works properly. Can you please check from your side and let me know if it works for you or not?

    Regards,
    Patrik

    #3423

    ROGER ROBINSON
    Buyer
    Post count: 14

    Hi Patrik,

    I added a new user and the additional fields did not populate in the user profile

    #3424

    patrik
    Moderator
    Post count: 1092

    Hi,

    You need to select a location for each field to display for users. You can check the setting Show in what locations? for that and select the location where you want to display the field value. You can check our documentation for more information here: https://userswp.io/docs/userswp-form-builder/#settings

    Let me know if it helps you or not.

    Regards,
    Patrik

    #3425

    ROGER ROBINSON
    Buyer
    Post count: 14

    Hi Patrik,

    It seems we are back to the original problem, if I go in and try to change “show in what locations” I still get the original error

    #3430

    patrik
    Moderator
    Post count: 1092
    This reply has been marked as private.
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