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Moderating users is not working

This topic contains 43 replies, has 3 voices, and was last updated by  cdwed 5 years, 3 months ago.

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  • August 6, 2019 at 4:45 pm #4922

    cdwed
    Free User
    Post count: 117

    Carrying over from another discussion as instructed….

    Please visit my site and see why registrations are still going through without moderation. I will send a followup with the site access.
    Peter

    August 6, 2019 at 4:47 pm #4923

    cdwed
    Free User
    Post count: 117
    This reply has been marked as private.
    August 6, 2019 at 7:20 pm #4926

    Alex Rollin
    Moderator
    Post count: 27815

    Hi,

    thanks for writing in about that. I have checked your site. The registration and login forms are not working.

    I cannot see any issue. Cache is off. I disabled GeoDirectory Google Analytics because that addon is only for V2 (Google Analytics is built in to GDV2).

    The developers will take a look. They may need FTP to debug the issue. If you could write back with that in a private reply it would be very helpful;.

    Thanks

    August 7, 2019 at 4:41 am #4928

    Patrik
    Moderator
    Post count: 1971

    Hi Peter,

    I have checked your site and it is heavily cached and due to that our UWP forms are not working properly. If you try adding a parameter to the URL which will ignore cache then you can check the registration is working properly. I have registered successfully and activated from the users in backend.

    You have to add register and login pages in the exclude list from cache so that will not be cached.

    Let me know if this resolves your issue.

    Regards,
    Patrik

    August 7, 2019 at 2:21 pm #4932

    cdwed
    Free User
    Post count: 117

    Hi Patrik. Can you explain more about adding a parameter to the URL?

    TNX
    Peter

    August 7, 2019 at 3:05 pm #4933

    cdwed
    Free User
    Post count: 117

    Also the site currently does not have an option for excluding cashed pages. Can you recommend a plugin for this?

    Peter

    August 7, 2019 at 5:39 pm #4935

    Alex Rollin
    Moderator
    Post count: 27815

    If the login url is /login then you can try /login/?y=go (any set of x=y after the ?)

    Ask your host if they have a recommendation for that. It should be a normal concern when the host has such aggressive cache in place.

    August 7, 2019 at 6:29 pm #4936

    cdwed
    Free User
    Post count: 117
    This reply has been marked as private.
    August 7, 2019 at 6:38 pm #4937

    cdwed
    Free User
    Post count: 117

    Also it would be helpful if there is a “Pending” listed along with “Approved” and “Reject” in the Users listing.

    August 7, 2019 at 7:32 pm #4938

    cdwed
    Free User
    Post count: 117
    This reply has been marked as private.
    August 8, 2019 at 6:58 am #4939

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
    August 8, 2019 at 6:24 pm #4941

    cdwed
    Free User
    Post count: 117

    Well its a no go. The cache is shut off on the website. If we cannot make this work I will have to do something else and remove this software.

    August 8, 2019 at 7:50 pm #4943

    cdwed
    Free User
    Post count: 117

    Well I tried to reload the plugin. Made it worse. I give up.

    August 9, 2019 at 5:36 am #4946

    Patrik
    Moderator
    Post count: 1971

    Hi,

    Can you provide FTP details to look into this issue and troubleshoot it?

    Also, Can you let us know how you reloaded the plugin and what are the issues you are facing after that?

    Regards,
    Patrik

    August 9, 2019 at 10:34 am #4947

    cdwed
    Free User
    Post count: 117
    This reply has been marked as private.
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