Update White page with error

This topic contains 2 replies, has 2 voices, and was last updated by  Steve 6 years, 5 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: 

  • Author
    Posts
  • November 15, 2017 at 7:07 pm #996

    Steve
    Expired Member
    Post count: 1019

    WhatsHappeningToday.com.

    I clicked on update to the plugins and here is the error message “Fatal error: require_once(): Failed opening required ‘/home/today002/public_html/wp-content/plugins/userswp/includes/class-users-wp.php’ (include_path=’.:/opt/cpanel/ea-php56/root/usr/share/pear’) in /home/today002/public_html/wp-content/plugins/userswp/userswp.php on line 71”

    I need to rename the file and get site back up.

    November 15, 2017 at 7:11 pm #998

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    This is the same problem you had with your other site…

    Please copy the file i made on your other site to your new site and visit in the browser:
    https://userswp.io/support/topic/update-crashed-site/#post-517

    Or simply ask your host to clear the server opcache.

    Thanks,

    Stiofan

    November 15, 2017 at 7:17 pm #999

    Steve
    Expired Member
    Post count: 1019

    Thank you.. I tried to activate it Network-wide on a multisite. I tried again on the “main” site with no problems.

    Please close ticket.

    Kind regards,

    Steve

  • Author
    Posts
Viewing 3 posts - 1 through 3 (of 3 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket