UsersWP recaptcha makes me unable to access my admin

This topic contains 27 replies, has 4 voices, and was last updated by  tinamama 4 years, 6 months ago.

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  • #5470

    tinamama
    Buyer
    Post count: 317

    Strange…it’s showing secure on Firefox. Just not on Chrome. The same place all these problems are happening. I’m guessing this is a clue?

    #5471

    tinamama
    Buyer
    Post count: 317

    I have no idea what those Google warnings mean. 🙁

    #5472

    Guust
    Moderator
    Post count: 29970
    This reply has been marked as private.
    #5474

    tinamama
    Buyer
    Post count: 317

    Ok here’s something else…that recaptcha plugin is showing wonky to me. It’s in my plugin list, but if I click on “view details”, I get a button that says “install now”.

    When I go to UsersWP extensions area, the recaptcha extension shows greyed out as active…but if I click on the “more info” link…I get a “plugin not found” message popup.

    See attached images.

    #5479

    tinamama
    Buyer
    Post count: 317

    Ok I changed to V3, but now I am getting this message on the login page:
    reCAPTCHA ERROR: The secret parameter is missing or invalid. Please try again.

    If it’s not one thing, it’s another!

    #5480

    tinamama
    Buyer
    Post count: 317

    Well, I’m striking out with the other captcha. Error messages all around. I’m going to go to my host and see about fixing the SSL on this page first. Maybe that will fix that part at least.

    #5481

    tinamama
    Buyer
    Post count: 317

    I just spent far too much time trying all the different google captchas, and now NONE of them will work. Even the one that worked before. I get this (see image) for everything. EVEN if I deactivate the recaptcha plugin! Why would I still have a recaptcha error if the plugin isn’t even activated? I’m so confused. And tired of beating my head against a wall over all this and getting absolutely nowhere. And the perplexing problems just keep piling up.

    I’m going to bed. Maybe in the morning someone will have miraculously figured this all out. At the very least I will have a clear head again, hopefully.

    #5483

    tinamama
    Buyer
    Post count: 317

    Ok, so here’s something I figured out this morning…

    If I type fresnofamily.com/login in my Chrome browser, it brings up this:
    (see attached image)

    Notice that it says “not secure”?? And therein may possibly lie my whole problem… I THINK…

    Because when I actually type https://fresnofamily.com/login, or just the secure homepage and click the login link from there…it brings me to a secure connection. And SO FAR this morning…logging in via that secure connection gets me into my site, access to my admin bar, no problem. SO FAR.

    Things have looked hunky-dory before and then later on in the day gone wonky again…so I will continue to test this throughout the day. But I redid my bookmark for this site, which did indeed leave off the http part and just had fresnofamily.com/login …leaving my browser to figure out the rest, I guess…and so for some unknown reason, it’s not forwarding?

    It’s strange to me that it’s Google Chrome browser that is causing this problem and their the ones that put that SSL requirement in place…yet no problem on Firefox…so clearly, Firefox is able to figure out that I DO have SSL and sort it out properly and log me in properly, but Chrome cannot seem to? (Assuming that is indeed the issue…)

    All I can figure is that there’s something in either my site or maybe that Recaptcha plugin that is messing with the SSL when I don’t type out the http part…but I really shouldn’t have to type that all out! I don’t have to on any of my other sites and never have a problem. They all show as secure, so clearly Chrome is able to figure it out on them!

    Well, here’s hoping that this is a simple solution to a huge month-long headache! We shall see how the day goes.

    #5491

    Patrik
    Moderator
    Post count: 1971

    Hi,

    It looks like the problem is due to SSL. I would suggest you ask your hosting provider to apply force redirect to SSL for whole site or you can use plugins like “really simple SSL” or “WP Force SSL” which will force redirect the URL to use SSL(https).

    Let me know if this helps.

    Regards,
    Patrik

    #5517

    tinamama
    Buyer
    Post count: 317

    SSL is fine. But there’s something definitely wonky on that ONE page. And I don’t know what the cause is. The entire site is showing fine for SSL. Just that ONE page: fresnofamily.com/login.

    I tested it out on all the browsers I have access to that I know of…
    EVERY ONE OF THEM: Chrome, Opera, Edge and Safari (on my ipad) ALL show “not secure” if I type the address without the https…just type it as fresnofamily.com/login it shows “not secure”. Try it!

    BUT Firefox…can figure it out and shows it secure. The ONLY browser that can figure it out.

    But the question is WHAT is it about that one page? The only thing that I can sort out is that it’s this plugin. It doesn’t appear to be hosting…he’s not seeing anything anywhere that’s wrong. (I’m with Spectrum, by the way and he’s been going above and beyond trying to help even though this issue is most likely not on his end.) And indeed any SSL test is coming up fine. In fact going to this site: https://www.whynopadlock.com/ and doing a scan of that specific URL (without the https, of course) shows that it IS secure…so WHY if I type it…as I am keen to do if I don’t have a bookmark…does it turn up not secure on EVERY browser except Firefox??

    It is a puzzle.

    But once I stopped using a bookmark using that URL…and typed that https in front of it, it ended my problem of not being able to access the admin bar. So I am no longer having the original issue…but this “not secure” issue remains on this one URL.

    #5518

    Alex Rollin
    Moderator
    Post count: 27815

    If you are linking to that page from somewhere you should link to the https version with the complete link. When I load that it loads secure for me.

    We can’t fix SSL issues for you, really. If you have already installed something like Really Simple SSL, that’s about as far as we can help. You should contact your host if visitors aren’t being redirected to the https version of pages.

    #5520

    Guust
    Moderator
    Post count: 29970
    #5521

    tinamama
    Buyer
    Post count: 317

    My host did the force redirect to SSL thingy and now it works properly, yay! All fixed.

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